Desktop Support Analyst

Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

SCOPE: Provides primary point of contact for end users to receive support and maintenance on desktop systems; Ensures proper computer operation so that end users can accomplish business tasks; Installs, diagnoses, maintains and upgrades all PC hardware and equipment; Act as an internal consultant in specialized projects and products at all Center locations.

FUNCTIONS:

1.Analyze, define, install and configure standard desktop computer systems with standard applications. Customize desktop systems to work group specific needs with special applications and hardware when needed.

2.Coordinate and complete end-user desktop requests, and problem resolution.

3.Analyze, define, coordinate, and implement desktop application upgrades and software/hardware maintenance for the installed base of systems.

4.Assist with analysis, definition and implementation for components of the local area network infrastructure to support the end user environment and telecommunication needs working closely with the infrastructure team.

5.Develop and implement special projects working closely with co-workers to enhance effectiveness of information technology.

6.Maintain and expand working knowledge of desktop systems. Perform inventory management for IT components.

QUALIFICATIONS:

Bachelor's degree in relevant field of study or equivalent work experience.

Minimum of three years experience with both telephone and on-site based delivery of mainframe, microcomputer, and LAN support services, including problem analysis/resolution, and installation required.

Prefer A+, Dell Certification - OptiPlex and/or Microsoft Certified Professional

Office and Clinic environment. Requires the ability to use a standard personal computer keyboard, CPU and monitor, lift up to 50 pounds, extensive bending, stretching, crawling and/or flexing at the knees.