Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.
Bachelors Degree or equivalent. 1-2 years related work experience. MUST BE US CITIZENS. THIS REQUISITION ONLY:
Mobile phone accessibility is expected during this temporary assignment. This is a driving position must use own vehicle and pass motor vehicle check
Provide technical support on operational or maintenance aspects of system equipment.
Diagnose mechanical, hardware, software and systems failures, using established procedures.
Basic technical understanding of Wi Fi networks, switches and routers.
Perform remote, on-site or in-house servicing and/or repair of company products/services.
Toshiba laptop running Window 7 / 10, Microsoft Office 2013, Internet Explorer 11 Wyse Thin Appliance using Citrix
Signature Capture Device
Netgear/Aruba Router Position Requirements
Available to work a flexible schedule (including days, nights, weekends and holidays).
Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
Reliable transportation as needed to move between sites throughout the day as necessary Basic Qualifications High school diploma or equivalent One year technical support experience
One year customer service experience