Desktop Support Analyst

Borusan Berg Pipe is the leading manufacturer of large-diameter steel line pipe in North America. We are a mid-sized manufacturer with two U. S. locations specializing in pipe production for the oil and gas sector. We are seeking a full-time DESKTOP SUPPORT ANALYST for our MOBILE, ALABAMA location.

Learn more about Borusan Berg Pipe

Compensation & Benefits

• Competitive salary

• Annual performance bonus

• Company profit share

• Excellent health, dental, & vision coverage with a $0 company-paid health and dental option

• Company-paid Life and Disability benefit

• 401(K) retirement plan including $1 for $1 company match up to 5% of earnings

• Paid vacation, sick, and holidays

• Annual safety boot and safety prescription eyewear allowance

• Company-paid training & certification, tuition reimbursement, wellness program incentives, employee recognition bonuses, IDEA program bonuses, and more

Primary Duties

• Answer general user inquiries regarding account administration, distribution of software, system and network status, and other general questions

• Provide courteous, friendly, and professional technical assistance in all interactions in person, via phone, and electronically

• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals

• Consult with users to determine hardware and software functional specifications

• Test and/or modify user systems based on and related to user or corporate specifications

• Identify and escalate situations requiring urgent attention

• Troubleshoots laptop/PC hardware and related components

• Troubleshoots application software (Windows OS, MS Office, etc.) and other third-party software

• Performs malware and antivirus support to all users

• Diagnoses and resolves end-user network or local printer problems

• Coordinates timely repair of laptop/PC computer equipment covered by third-party vendor maintenance agreements

• Performs desktop hardware repair for laptop/PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements

• Research questions and issues using available information resources

• Advise users on appropriate usage of hardware and software

• Provide accurate and timely logging of problems and resolution for problems in internal ticketing system

• Prepare activity reports as requested by management

• Stays current with changing technology systems, changes and updates

• Uses advanced troubleshooting skills

• Utilizes superior customer service skills

• Shows initiative and acts independently to resolve problems

• Demonstrated ability to manage multiple priorities and follow through on projects to completion

Knowledge Required

• Functional knowledge of Microsoft Windows XP, Vista, 7 Desktop OS.

• Functional knowledge of fundamental operations of all relevant software, hardware and other equipment

• Knowledge of all major cellular phone operating systems (iPhone, Android, iOS, Windows Mobile, etc.)

• Knowledge of Windows Server user management using Active Directory

• Knowledge of LAN/WAN network connectivity, troubleshooting and diagnosis, and principles of network systems and management, Internet technologies and products

• Basic knowledge and understanding of electrical safety procedures

Education & Work Experience

• Associate's degree in a computer related field or minimum of two years of working experience that is sufficient to successfully perform job duties

• Experience using ticket tracking software

• Comptia Net+ and Sec+ certification

• Bachelor's degree or equivalent experience in a computer related field (Preferred)

• Experience supporting technology in a manufacturing environment (Preferred)

Borusan Berg Pipe is an Equal Opportunity Employer and supports a drug-free workplace.