Desktop Engineer Supervisor - Full Time - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance

Desktop Engineer Supervisor

• Full Time

• San Diego Zoo Wildlife Alliance

HOW YOU WILL IMPACT OUR MISSION

The Desktop Engineer Supervisor leads the Desktop Engineer Team to develop, maintain, and upgrade automated systems to enable department users to manage information; provide ongoing technical assistance for user problem resolution, and maintain existing hardware and software. This position reports to the Associate Director of Infrastructure.

WHAT YOU WILL DO

• Oversee Desktop staff including but not limited to, interviewing, hiring, training and performance management.

• Perform troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals.

• Configure and install desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals.

• Install localized (desktop/workgroup) network equipment (switches/routers).

• Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.

• Develop and maintain operating system images in a machine-agnostic environment.

• Assist with the disposal of electronic waste material.

WHAT ARE WE LOOKING FOR?

JOB EXPERIENCE

• 1+ years of experience in the support of Client desktop environment.

• 1+ years experience leading a End User Tech Team.

EDUCATION AND CERTIFICATIONS

• Associate's Degree or training in computer science or equivalent specialized training required.

• A+ certification preferred.

SKILLS AND KNOWLEDGE

• Strong technical background in a diverse range of Information Technology Application Systems.

• Network systems and network hardware/software knowledge.

• Able to communicate effectively with a high level of tact and professionalism.

• Able to work independently and as a member of a team in a diverse environment.

• Able to handle multiple projects with competing deadlines.

• Strong working knowledge of highly complex computer software and hardware.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park

• Family Passes

• Complimentary Tickets

• Local and In-House Discounts

• Employee Assistance Program

• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA

• Position Type: Salaried Full-Time Exempt Position

• Salary Range: $71,200 - $78,760

How to Apply

https://us241.dayforcehcm.com/CandidatePortal/en-US/sdzwa/Posting/View/17884

San Diego Zoo Wildlife Alliance

2920 Zoo Dr

San Diego, CA 92101