Desktop Engineer

Desktop Engineer

Position allows opportunity to grow into some System Engineer responsibilities

Summary of Desktop Engineer:

• The Desktop Support Engineer candidate is responsible for supporting all facets of the end-user experience.

• Partner and work closely with members of all departments and locations.

• Ensure alignment on the user experience.

• Adjust prioritization to meet expectations of the business and management.

Responsibilities of Desktop Engineer:

• Perform troubleshooting and break/fix tasks for in-house and retail store personnel

• Google Administration

• Both onsite, offsite and remote support required. (Travel < 5%)

• Basic troubleshooting of network related issues

• Administration of various IT platforms (SCCM, EPP Suite, Atlassian Suite, HP MPS, Miraki MDM, etc.)

• Maintenance and routine auditing of our environment (Asset Tracking, Record Keeping, Google Distribution Groups, Active Directory upkeep, Vonage Extensions, etc.)

• In-depth knowledge of Windows 10, MacOS and IOS operating systems to assist in design, architecture, break/fix and general maintenance.

• License Management and version control

• Maintain and Support HP Printers, Canon and Ricoh Copiers.

• Mobile Device Management (MDM) administration.

• Monthly patch management for Windows updates and various software version updates such as Java

• Write quality Internal (Technical) and External (Customer) facing documentation

• Make suggestions for better solutions to problems

• Keep abreast of the latest and emerging technologies in your area of expertise

• Manage and support audio/video equipment (Conference and Training Rooms)

• Build, Deploy and Repair computer systems

• Oral and written communication to our customers (Byrider end-users)

• Train user base on how to use various technologies when necessary

Desired Qualities of Desktop Engineer:

• Strong problem solving and analysis; able to think outside the box

• Good team player with strong interpersonal and organizational skills

• An ability to perform well in a fast-paced environment

• Excellent written and verbal communication skills

• Proactive approach to daily and future tasks

Required Technical Skills of Desktop Engineer:

• SCCM (Patch Management, Deployment Package Creation and Release Management, Task Sequence Experience, Triage of Deployment issues)

• Endpoint Protection Suite Administration (Firewall, AV/Malware, Device Control)

• Extensive Break/Fix Software and Hardware Experience

• Audio/Video Experience (Projectors, Conference Room Maintenance)

• Asset Management Administration

• Windows 11 OS Administration (Group/Local Policy, Registry and BIOS Modifications)

Desired Technology Experience of Desktop Engineer:

• Automation via PowerShell

• Windows Server 2012 R2 to Current Experience"

• Atlassian Product Suite Administration (Jira Service Desk, Confluence)

• Intranet Administration

• Google Workspace Administration

• HP Managed Print Service Administration

• MacOS and IOS Operating System Administration

Desired Educational Experience of Desktop Engineer:

• B.S. in Computer Science or related field (or equivalent work experience)
• CompTIA A+
• Microsoft Certifications
• ITIL Foundation

Rewards for Desktop Engineer:

• Excellent benefits & paid time off

• Cutting edge technology

• Exposure to a variety of technologies

• Career growth opportunity

• Growing, industry leading company

Keywords: Desktop Support Engineer, Desktop Support Technician, Desktop Engineer, PC Support, Computer Support, IT Support

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