Desktop Engineer

Hologic Marlborough , MA 01752

Posted 4 months ago

At Hologic, we're an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we've been able to expand our offerings to empower even more people and champion women's health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women's health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Essential Duties & Responsibilities

  • Create and maintain software images for endpoint devices

  • Troubleshoot Software and Hardware Issues

  • Develop and Implement a Software Update Schedule

  • Package and deploy software updates and provide reporting

  • Integrate and deploy packaged applications into SCCM

  • Support and maintain endpoint management tools (pc/mac/mobile devices)

  • Be an escalation point for mobile device support

  • Participate in Mobility Services program

  • Device deployment

  • Work with external partners

  • Administer our MDM solution

  • Drive projects to completion

  • Deploy GPOs including build, configure and testing of various settings/policies

  • Use analytical skills to troubleshoot client hardware and software issues

  • Assist with developing and updating processes and procedures related to desktop management and administration

  • Provide local support for the following systems (installation, upgrades, troubleshooting):

  • PC/Laptop Hardware and Software

  • Network Peripherals and Printers

  • Telephone System

  • Enterprise/Business Applications

Qualifications

  • Windows 7 & 10 experience required

  • Microsoft SCCM experience

  • Scripting experience required

  • Complex knowledge of Laptop/Printer Hardware

  • Intermediate to advanced PC/Laptop build experience

  • Active Directory and Microsoft Exchange experience required

  • Ability to triage, troubleshoot, and resolve complex PC/Network problems quickly and accurately; contacting vendors as needed

  • Ability to be an active participant and contributor on a professional IS Support Team

  • Assist with introducing new technology into the desktop environment

  • Can lead and drive improvements

  • Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus

  • ServiceNow experience desired

  • MacOS experience desired

  • JAMF experience desired

  • Advanced knowledge of iOS and apple mobile devices

  • Intermediate knowledge of network troubleshooting Ethernet and IP configuration

  • Ability to provide mentoring/training for technicians

  • Proficiency in Microsoft Office

  • Strong verbal communication skills

  • Active listening skills

  • Project Management skills

Education

  • BA/BS MIS or CIS (or related technical discipline) required

Required Experience

  • 5+ years' experience in end-user computing enterprise environments (strong windows 7 &10 experience)

Additional Details (Including Physical & Mental requirements)

  • Must be able to lift up to 50 lbs.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.


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Desktop Engineer

Hologic