Desktop Engineer

Desktop Engineer

Location: anywhere USA

Type: remote with very light HQ travel. US citizen or green card holder required

Job Summary:

Reporting to the Executive Director, IT, the Desktop Engineer provides information technology (IT) services expertise, including business outsourcing, infrastructure technology, and application services. The role is responsible for performing advanced technological systems support, maintenance, and testing for proper upkeep of GHX systems; troubleshoots and resolves complex system hardware, software, and conflicts.

At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Duties and responsibilities:

• Provides technical leadership to junior support staff to resolve comprehensive and complex system problems and assistance on diverse software applications and hardware systems for department users

• Develop and implement end-user architecture solutions based on industry best practices.

• Maintain OS patches for Windows and MacOS environment. Maintain 3rd party-patches.

• macOS operating system deployment, configuration, and troubleshooting

• Implement security best practices in end-client environments.

• Participates in and/or leads the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and leads research and development initiatives and aids in the implementation of new technologies.

• Mobile Device Management with Intune

• Device Lifecycle management and reporting

• Provide white glove support for C-Suite

• Manage and maintain conferencing solutions

• Manage 3rd party end-point solution

• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts

Qualifications:

• Excellent written and verbal communication

• Bachelor's degree and 5 years of experience directly related to the Cloud duties and responsibilities specified.

• 5 or more years' experience with Azure AD (Entra ID) and PIM roles

• 5 years experience with configuring Intune policies, device restriction, application packaging and publishing

• 5 years scripting skills with PowerShell

• 5 years experience managing M365 cloud services

• 5 years AutoPilot experience

• We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants

Preferred Qualifications:

• A+, Network+, and other Microsoft or relevant Advanced technical certifications a plus

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

• Ability to provide leadership and functional direction to other technical support staff and/or junior employees. hardware systems

• 3-5 years' experience managing and maintaining MacOS/JAMF environment

• Demonstrated experience performing advanced preventive maintenance on systems software, applications, hardware, networking, and communications.

Estimated Salary Range for this position: $87,400 to $116,500

The base salary range represents the anticipated low and high end of the GHX's salary range for this position. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

No 3rd party, agencies or C2C allowed. No sponsorships, must be a US citizen or Green Card holder presently living in the USA. #LI-RP

GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.