C
Desktop Engineer
New!
City Centre
New York , NY 10018
Posted Today
IT Support part time 1 day per week:
- Manage the resolution of incidents/tickets (assigned
by the support manager), per respective SLA processes and guidelines, supporting local and remote employees. - Kind, considerate and patient service.
- When possible, IT on-boarding session for new
employees helping with first setup and steps. - Knowledge Base articles creation to enable faster and
better self-service approach.
Hardware support / Inventory:
- Ensure all meeting rooms are up to date and working
through periodic testing. - Roll-out, provisioning and inventory of internal
devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules. - Prepare returned equipment for re-use using high
sanitization/ hygiene protocols.
New York, Broadway $300 1 day per week
Ticketing system: Jira Service Management
Remote Desktop App: Teamviewer
Requirements
Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals. Apple and MAC devices.