Desktop Engineer

Brookfld Selct Oppor New York , NY 10007

Posted 2 months ago

The Firm:

Brookfield Asset Management is a leading global alternative asset manager with approximately $540 billion of assets under management. For over 115 years Brookfield has owned and operated real assets with a focus on real estate, infrastructure, renewable power and private equity. Clients can invest in Brookfield strategies via three main channels: public securities, private funds and listed partnerships. Brookfield Hedge Solutions, a subsidiary of Brookfield Asset Management, aims to cultivate a leading multi-strategy hedge fund investment firm combining Brookfield's unparalleled reputation and resources with a visionary culture and operating model to deliver attractive risk-adjusted returns. With proprietary capital from Brookfield Asset Management, Hedge Solutions endeavors to invest capital across fundamental equity and event driven strategies. Upon achievement of appropriate diversification of managers and strategies, Hedge Solutions plans to launch a multi-strategy hedge fund as well as single strategy funds.

Location: New York

The Position: Desktop Engineer

Job Duties:

  • Provide support for 30+ users

  • Primarily handle level 2 & 3 desktop support issues

  • Be diplomatic and customer service focused while managing key stakeholders in a positive, poised and effective manner

  • The candidate will work in a multi-vendor IT support environment

  • Provide day-to-day support, ensuring effective and efficient operation of the firm's desktop computing environment; including PCs, laptops, telephones, mobile handhelds, and other local peripherals(printers/scanner/projectors)

  • Hours of operation

  • Regular business hours supporting in-office employees

  • Remote users support with on-call responsibilities

  • After hours (evenings & weekends) testing support for environment upgrades/modifications/projects

Qualifications & Requirements:

  • Minimum 7+ yrs. hands on experience as deskside/Onsite support/local ITengineer in L2 or L3 support related position

  • Preferred experience with financial services, with front office support a plus

  • Strong experience in troubleshooting issues with Microsoft Office 2016, Microsoft Office 365, Microsoft Operating System (Windows 10), and Microsoft OneDrive

  • Strong troubleshooting skills for end user computing issues - diagnose, troubleshoot & resolve issues with desktops, laptops, VoIP telephony (Cisco UC preferred), and other local peripherals (printers/scanner/projectors)

  • SharePoint and OneDrive experience are a plus

  • Azure or AWS cloud hosted server support experience is helpful

  • MS SQL service maintenance and backup experience is a benefit

  • Strong troubleshooting skills with Mobile Devices & Handhelds (iPads, iPhones & Android Devices), setup, activation and performance issues. Microsoft Intune experience is preferred

  • Ability to liaise with Brookfield's central Technical Services Group team to resolve issues, while managing customer expectations and ensuring customer requirements are met

  • Strong understanding of Audio/Video equipment and conference room setup. Experience in support Town Halls, Board Meetings, Executive Customer Meetings

  • Hands on knowledge of Group Policy settings and controls, Active Directory, Citrix Presentation Layer and Receiver, and Cisco Any Connect VPN Solution

  • Broad experience of IT with understanding of Networks, Servers and Telecoms

  • Experience managing incidents, requests, and maintaining SLAs within ServiceNow or similar enterprise ticketing tool

  • Ability to manage IT /Desktopinitiatives and organize projects

  • Solid technical and analytical skills required

  • Strong customer service skills. Needs to be diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner

  • Proven experience effectively communicating issues/challenges and solutions to the business

  • Ability to work independently and take ownership

  • Strong written and verbal communication skills

  • Bachelor's degree or comparable work experience

At Brookfield, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring. For more details, we encourage applicants to read Brookfield's Applicant Data Protection and Privacy Notice, found on our website:

https://www.brookfield.com/applicant-data-protection-and-privacy-notice


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VIEW JOBS 4/26/2020 12:00:00 AM 2020-07-25T00:00 The Firm: Brookfield Asset Management is a leading global alternative asset manager with approximately $540 billion of assets under management. For over 115 years Brookfield has owned and operated real assets with a focus on real estate, infrastructure, renewable power and private equity. Clients can invest in Brookfield strategies via three main channels: public securities, private funds and listed partnerships. Brookfield Hedge Solutions, a subsidiary of Brookfield Asset Management, aims to cultivate a leading multi-strategy hedge fund investment firm combining Brookfield's unparalleled reputation and resources with a visionary culture and operating model to deliver attractive risk-adjusted returns. With proprietary capital from Brookfield Asset Management, Hedge Solutions endeavors to invest capital across fundamental equity and event driven strategies. Upon achievement of appropriate diversification of managers and strategies, Hedge Solutions plans to launch a multi-strategy hedge fund as well as single strategy funds. Location: New York The Position: Desktop Engineer Job Duties: * Provide support for 30+ users * Primarily handle level 2 & 3 desktop support issues * Be diplomatic and customer service focused while managing key stakeholders in a positive, poised and effective manner * The candidate will work in a multi-vendor IT support environment * Provide day-to-day support, ensuring effective and efficient operation of the firm's desktop computing environment; including PCs, laptops, telephones, mobile handhelds, and other local peripherals(printers/scanner/projectors) * Hours of operation * Regular business hours supporting in-office employees * Remote users support with on-call responsibilities * After hours (evenings & weekends) testing support for environment upgrades/modifications/projects Qualifications & Requirements: * Minimum 7+ yrs. hands on experience as deskside/Onsite support/local IT engineer in L2 or L3 support related position * Preferred experience with financial services, with front office support a plus * Strong experience in troubleshooting issues with Microsoft Office 2016, Microsoft Office 365, Microsoft Operating System (Windows 10), and Microsoft OneDrive * Strong troubleshooting skills for end user computing issues - diagnose, troubleshoot & resolve issues with desktops, laptops, VoIP telephony (Cisco UC preferred), and other local peripherals (printers/scanner/projectors) * SharePoint and OneDrive experience are a plus * Azure or AWS cloud hosted server support experience is helpful * MS SQL service maintenance and backup experience is a benefit * Strong troubleshooting skills with Mobile Devices & Handhelds (iPads, iPhones & Android Devices), setup, activation and performance issues. Microsoft Intune experience is preferred * Ability to liaise with Brookfield's central Technical Services Group team to resolve issues, while managing customer expectations and ensuring customer requirements are met * Strong understanding of Audio/Video equipment and conference room setup. Experience in support Town Halls, Board Meetings, Executive Customer Meetings * Hands on knowledge of Group Policy settings and controls, Active Directory, Citrix Presentation Layer and Receiver, and Cisco Any Connect VPN Solution * Broad experience of IT with understanding of Networks, Servers and Telecoms * Experience managing incidents, requests, and maintaining SLAs within ServiceNow or similar enterprise ticketing tool * Ability to manage IT / Desktop initiatives and organize projects * Solid technical and analytical skills required * Strong customer service skills. Needs to be diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner * Proven experience effectively communicating issues/challenges and solutions to the business * Ability to work independently and take ownership * Strong written and verbal communication skills * Bachelor's degree or comparable work experience At Brookfield, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring. For more details, we encourage applicants to read Brookfield's Applicant Data Protection and Privacy Notice, found on our website: https://www.brookfield.com/applicant-data-protection-and-privacy-notice Brookfield Infrastructure New York NY

Desktop Engineer

Brookfld Selct Oppor