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The Endpoint Security Administrator reports to the Director of Information Systems, and provides configuration and administratorlevel support for Ivanti/LANDESK Management Suite and Endpoint Manager (LDMS/EPM). This includes patch management, encryption, software packaging, and software distribution, create master OS image (.WIM). The Systems Administrator is also a technical and advisory resource for the Information Systems Specialists.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Configuration and Administration of Ivanti LANDesk Management Suite and Endpoint Manager (LDMS/EPM).
Perform monthly and emergency patching of all client machines, analyzing their impact to the enterprise, developing patching templates, and schedules.
Assist in the design and building of additions to LDMS/EPM.
Management of LDMS/EPM architecture, implementing upgrades and testing for
Utilize LDMS/EPM for monitoring client agent health remote control, software distribution, patch management, license monitoring, OS provisioning.
Monitor deployed endpoint inventory in LDMS/EPM systems and assist in provisioning of equipment.
Create custom queries and weekly reports using LANDesk Systems and Dashboards using Xtraction, as well as any remediation plans.
Some use of PowerShell scripting for software package deployment
Create and setup end user systems using master ".WIM" images for desktops, laptops, and tablets, including all necessary applications.
Provide advanced technical assistance and support (3rd level) for Helpdesk and Field Technicians for issues related to endpoint security or imaging.
Server maintenance of Ivanti/LanDesk servers in collaboration with the Technical Services team.
Create and maintain technical documentation with respect to process, procedures, tasks and
Assist in troubleshooting endpoint security-related incidents, including locating, scanning, and analysis of infected machines.
Managing user access for USB storage devices and other externally connected storage equipment on client machines.
Assist in research, design and implementation of new technology.
Assist and potentially lead beta testing and workflow review during design and development phases of Information Systems
Proactively provide timely feedback to supervisors for information such as patch levels, vulnerabilities such as zero-day threats, and changes to master images.
Make recommendations for technology
Determine when it is appropriate to escalate unresolved issues to the appropriate resource.
May be required to work a flexible
This position may require the minimal use of a personal vehicle or local travel.
Three (3) or more years of experience in with an Endpoint Management Suite and in an Endpoint Administration role. (Preferably Ivanti/LanDesk)
Basic Knowledge of firewall / router / switch technologies
Competent in all aspects of installing, configuring, optimizing, and maintaining Microsoft Windows 8 and 10 Enterprise.
Experience in HIPAA/HITRUST Environment a
Deployment services like WDS or similar applications.
Patching using WSUS or other patching mechanisms.
Setting up and troubleshooting Office Applications.
Solid oral and written communication, and presentation skills.
Advanced ability in organization, time management and planning skills.
Ability to work independently and as a member of one or more teams.
Must possess the flexibility necessary to effectively perform in a dynamic, constantly changing and priority shifting professional environment.
Professionalism in communication and ability to interact effectively with all levels of staff, commitment to service and excellence.
SKILLS AND CERTIFICATIONS
LANDESK certifications for Administration a
Experience with Windows Server OS, Windows 8 and 10 Enterprise.
Familiar with LAN, WAN, TCP/IP, Group Policy, Registry, Active Directory, VPN, Firewalls, WiFi.
Familiar with IT best practices such as