Desktop And Field Support Engineer

Job Title Desktop and Field Support Engineer

Relevant Experience

(in Yrs) 5 + Year

Must Have Technical/Functional Skills

• Experienced in desktop engineering and support and Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients

• Good documentation, language, and communications Skills

• Problem-Solving and troubleshooting skills

• Install, configure and deploy Windows 10 desktop and laptop PCs.

• Install and troubleshoot software and PC peripherals such as printers, scanners, etc.

• Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems,

• Experience supporting Microsoft Office 2016 and newer versions.

• Experience with Microsoft SCCM OSD process to image PCs.

• Analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources.

Experience Required 4 Years

Roles & Responsibilities

• Provide technical assistance and support to end-users for hardware and software-related issues.

• Diagnose and troubleshoot desktop, laptop, and peripheral problems.

• Install, configure, and maintain operating systems and software applications.

• Set up and maintain user accounts, profiles, and access permissions.

• Ensure timely resolution of technical issues to minimize downtime.

• Install, update, and patch software applications and operating systems.

• Ensure software licenses and compliance.

• Troubleshoot software-related problems and conflicts.

• Provide on-site support for hardware and software issues when required.

• Communicate technical information to non-technical users effectively.