Desktop Analyst II

We are currently seeking a Desktop Analyst II in Houston, TX

Job category

Branch

Pay rate

Posted date

6/3/2019

Job ID

Job type

Responsibilities:

• Under general supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

• Escalates problems not resolved within established service levels.

• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.

• Ensures work is performed in accordance to company policies, standards, and procedures.

• Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed.

• Job tasks, correctly performed, have minimal impact upon the viability of the organization.

• Error is readily ascertainable by the supervisor and can be corrected.

• Skills are typically acquired through completion of an undergraduate degree in an MIS field is desired.

• Desired technical skills acquired through A+ certification or equivalent work experience and 3 years of experience in desktop support in a Microsoft environment.

• Must possess basic desktop hardware knowledge, proficient use of Microsoft operating systems, understand the basic use of Microsoft office suite and basic understanding of computer networking.

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