Deskside Technician - Tier 2

Intellidyne Falls Church , VA 22040

Posted 2 months ago

DHA - Deskside Technician

Classification: Non-exempt

Qualifications:

Required:

  • DOD 8570 IAT Level ll, or lll certification required: example Security+ CE

  • Minimum of 3 years of enterprise experience in commercial or government environment.

  • Must have a minimum of a fully adjudicated Public Trust T3 Level Security Clearance

  • Familiar with all standard MS Office software systems and MS Project.

  • Possess knowledge of workstation administration and management including imaging.

  • Basic network support experience to include account administration in active directory environment.

  • Excellent analytical, oral and written communication, presentation, and problem-solving skills.

  • Ability to gain internal support and to operate independently without supervision.

  • Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

  • Bachelor's Degree desired.

  • ITIL Foundations v3 desired.

  • Knowledge of Remedy or other trouble ticket software.

Responsibilities:

  • Daily client interface.

  • Representing IntelliDyne and its interests in all client engagements.

  • Addressing and correcting any hardware, software or connection issues.

  • Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.

  • Resolving problems through customer education, training and direct assistance.

  • Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

  • Responding and correcting formatting for printing and all other peripheral issues as they arise.

  • Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.

  • Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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Deskside Technician - Tier 2

Intellidyne