Deskside Support Technician

• Imaging of laptops to the standard image available.

• Experience on Office 365 application troubleshooting and licensing model

• Setting the equipment's (laptops & iPads) as per customer policy.

• Advanced OS/software troubleshooting that cannot be resolved over the phone.

• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.

• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.

• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.

• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.

Experience Required

• Must have at least an associate degree or equivalent work experience, with at least 5+ year experience in Information Technologies. Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) and MS Office applications is also required (2010-O365)

Roles & Responsibilities • Imaging of laptops to the standard image available.

• Experience on Office 365 application troubleshooting and licensing model

• Setting the equipment's (laptops & iPads) as per customer policy.

• Advanced OS/software troubleshooting that cannot be resolved over the phone.

• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.

• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.

• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.

• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.