Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Deskside Support Representative - Cherry Point (Blaine), WA

Expired Job

Mobile Mini, Inc. Seattle , WA 98113

Posted 5 months ago

Job Description:

THIS POSITION IS LOCATED IN CHERRY POINT (Blaine), WASHINGTON

This role is an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities. The employee uses judgment in choosing the task/routine. In some locations, they will be direct client facing in a 'walk up' environment where the client can request service without a ticket or prior appointment. This would include mobile device support and best efforts support on bring your own device support.

Environment:

  • Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.

Communication/Negotiation:

  • Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.

Problem Solving:

  • Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.

Contribution/Leadership:

  • Responsible for a variety of tasks within well-established procedures.

  • May set work schedules individually, or as a team member.

  • Activities are subject to general instruction or direction.

  • Provides practical assistance.

Impact on Business/Scope:

  • Accountable for individual results and for the impact of the results on the team and on interrelated activities.

Required Technical and Professional Expertise

  • 1-year work experience support Desktop support services.

  • 1-year work experience supporting Microsoft Operating systems and applications

Preferred Tech and Prof Experience

  • 1 year work experience provide end-user network connectivity support

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager Retail Operations Starbucks Support Center Seattle WA

Starbucks

Posted 7 days ago

VIEW JOBS 12/8/2018 12:00:00 AM 2019-03-08T00:00 Now Brewing – Program Manager, Retail Operations #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. "We built the Starbucks brand first with our people, not with consumers. Because we believed the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees." – Howard Schultz, Emeritus CEO and Executive Chairman, Starbucks Coffee Company Job Summary and Mission This job contributes to Starbucks success by facilitating the planning, establishment, execution and evaluation of a complex, multi-year, multifaceted program frequently including technical components. Negotiates for human, financial and other resources, liaises with external and internal vendors and sponsor-clients on program-related matters and provides professional guidance and leadership to project teams to realize the strategic business vision or desired result. Coordinates the multiple projects within the program in accordance with established standards and best practices. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: * Coaches and mentors project managers on developing and maintaining project plans, objectives and schedules that support program objectives. * Consults with the sponsoring business unit or units in the development of a clearly articulated vision, mission, business case and resulting Program Charter for the program. Works cross-functionally with business partners, Information Technology partners, suppliers and other teams to ensure successful execution of the program. Ensures projects within the program comply with established company standards. * Develops an integrated plan that includes program deliverables, strategic alignment, total revenue. profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing as needed. * Ensures all project teams working on the program understand and work toward accomplishing the business vision, goals and objectives of the program. Analyzes and evaluates project interdependencies and their impacts to the program. Recommends and implements program improvements to meet changing mission parameters and requirements. * Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program. Communicates program status to participants and stakeholders accurately and on time. Escalates to ensure issues are resolved, as needed. Ensures program governance. * Optimizes financial, human and other resource allocations between projects and ensures effective resource utilization across the program. * Oversees the financial well-being of the program by analyzing cost effectiveness and exercising cost controls. Develops and monitors the program's budget. Works with business unit to secure funding for program requirements. Summary of Experience * Application of industry-based project management methodologies and tools (8 years) * Retail or similar industry experience preferred * Building, leading and mentoring teams (8 years) * General business experience in large, matrixed organizations (8 years) * Managing complex large-scale business or information technology projects (8 years) * Requirements gathering and analysis (8 years) * Working with end-users to define work flows and integrate business processes and technology into effective business solutions (8 years) * Mentoring other project managers in program and project management (6 years) * Systems and process analysis, design and deployment (6 years) Required Knowledge, Skills and Abilities * Ability to communicate clearly and concisely, both orally and in writing * Ability to lead and mentor team members * Strong problem-solving and analytical skills * Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities * Ability to establish cross-functional, collaborative relationships with business and technology partners * Knowledge of basic business principles and company goals and objectives * Knowledge of integration tools and methods * Knowledge of system testing and test plan development * Ability to lead complex program and project efforts to completion * Ability to negotiate and influence * Advanced knowledge of program and project management principles Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. Starbucks Seattle WA

Deskside Support Representative - Cherry Point (Blaine), WA

Expired Job

Mobile Mini, Inc.