Deskside Support Representative

CDI Corporation Dallas , TX 75201

Posted 3 months ago

Maybe you're ready for a career change, maybe your last project is coming to a close, or maybe you're new to the job market. Whatever your situation, we can help find a contract position for you in a broad range of industries.

Are you sick of working boring, dead-end IT jobs with no hope for personal growth? If you are confident, a team player and have excellent people skills then we want you!

CDI is seeking Desktop Support Technicians to support the endeavors of our Fortune 100 client. We have multiple opportunities for you at top-notch corporations!

Title: Deskside Support Representative

  • You'll be a problem-solving guru who checkmates cases like a grandmaster

  • You'll watch yourself grow and you'll look back with pride about everything you did to make it happen.

  • You'll make every client a raving fan of you and of CDI.

  • At the end of the day, you'll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination

To get this role, you should be able to:

  • Over 5 years of performing hands on experienced in Deskside support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, ability to solve tickets remotely, work with SCCD.

  • Excellent written and verbal skills are a must

  • Ability to remain calm and focused in high-pressure situations

  • Ideal candidate has a passion for developing technically as well as delivering exceptional customer service

  • Steady employment history, experience with larger size environments (not just freelance/independent experience)

Major Duties and Responsibilities:

  • Provide Desk-side support of end user issues, such as: New user and equipment deployment, Internal application troubleshooting, Ticket management and Proactive documentation of technical procedures

  • Installs, configures, and troubleshoots customer environments, to ensure seamless migration for Windows platforms

  • Manages support cases with Microsoft for incident and problem resolution related to Microsoft services configuration and troubleshooting of customer deployment issues

  • Works with other IT groups and business units, troubleshooting and resolving escalated technical problem

  • Manages SCCM application to provide OS Updates, software packages and deployments/uninstalls

Why work for CDI?

We specialize in IT and Engineering matchmaking between top-notch professionals and nationally-known clients. We have 60+ years of experience placing people in contract and full-time positions throughout the United States and Canada.

We offer medical, dental, vision, 401k

A majority of CDI's opportunities are long term, multi- year engagements

We invest in your future with CDI University free to all employees

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

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Deskside Support Representative

CDI Corporation