Deskside Support Representative

CDI Corporation Dallas , TX 75201

Posted 3 months ago

Maybe you're ready for a career change, maybe your last project is coming to a close, or maybe you're new to the job market. Whatever your situation, we can help find a contract position for you in a broad range of industries.

Are you sick of working boring, dead-end IT jobs with no hope for personal growth? If you are confident, a team player and have excellent people skills then we want you!

CDI is seeking Desktop Support Technicians to support the endeavors of our Fortune 100 client. We have multiple opportunities for you at top-notch corporations!

Title: Deskside Support Representative

  • You'll be a problem-solving guru who checkmates cases like a grandmaster

  • You'll watch yourself grow and you'll look back with pride about everything you did to make it happen.

  • You'll make every client a raving fan of you and of CDI.

  • At the end of the day, you'll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination

To get this role, you should be able to:

  • Over 5 years of performing hands on experienced in Deskside support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, ability to solve tickets remotely, work with SCCD.

  • Excellent written and verbal skills are a must

  • Ability to remain calm and focused in high-pressure situations

  • Ideal candidate has a passion for developing technically as well as delivering exceptional customer service

  • Steady employment history, experience with larger size environments (not just freelance/independent experience)

Major Duties and Responsibilities:

  • Provide Desk-side support of end user issues, such as: New user and equipment deployment, Internal application troubleshooting, Ticket management and Proactive documentation of technical procedures

  • Installs, configures, and troubleshoots customer environments, to ensure seamless migration for Windows platforms

  • Manages support cases with Microsoft for incident and problem resolution related to Microsoft services configuration and troubleshooting of customer deployment issues

  • Works with other IT groups and business units, troubleshooting and resolving escalated technical problem

  • Manages SCCM application to provide OS Updates, software packages and deployments/uninstalls

Why work for CDI?

We specialize in IT and Engineering matchmaking between top-notch professionals and nationally-known clients. We have 60+ years of experience placing people in contract and full-time positions throughout the United States and Canada.

We offer medical, dental, vision, 401k

A majority of CDI's opportunities are long term, multi- year engagements

We invest in your future with CDI University free to all employees


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Support Queue

Raytheon

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Requisition ID 129315BR Date updated 12/05/2018 This is a temporary position of undetermined length. This position requires a highly engaged, customer oriented employee to fully administer the ongoing support and monitoring of the information/data queue for a Chatbot, to include but not limited to : * Monitor, research and respond quickly and effectively to questions received through the chat bot that are not answered * Examine the types of questions asked to quickly diagnose the nature of the question and provide the quickest and most efficient self-help/tier 0 documentation * Manage Chatbot back log questions for addition * Analyzes problems by using automated diagnostic programs * Ensure that quality control standards and branding are met Required Skills: * Microsoft Office Tool Suite (Word, Excel, PowerPoint, OneNote, Outlook, Skype) * Customer service focus and experience * Excellent analytical, trouble-shooting and problem-solving skills in a high volume, fast paced, multi-tasking environment. Ability to create reports and executive summaries utilizing Microsoft Office Applications. * Ability to work with confidential information with discretion and a high level of trust. * Demonstrated timeliness, accuracy, prioritization and productivity of tasking * Strong communication skills (both written and verbal) * Breaking down complex processes into simple, concise, easy to follow steps/instructions Desired Skills: * Customer service queue support * Chatbot customer service support * AI experience Required Education: High School Diploma or equivalent This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 129315 Business Unit Profile Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.1 billion in 2017 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business. Relocation Eligible No Clearance Type None / Not Required Expertise Administrative Services/Support Multimedia Product Support Training & Development Type Of Job Temporary - Full Time Work Location TX - Dallas Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Raytheon Dallas TX

Deskside Support Representative

CDI Corporation