Hexaware Inc. is looking for Deskside Support for Lake Forest, IL. This is long term role.
Hexaware is a leading global provider of IT & BPO services and consulting. The company focuses on key domains such as Banking, Financial Services, Insurance, Travel, Transportation, Manufacturing & Retail, Logistics, Life Sciences and Healthcare. Our business philosophy, "Your Success is Our Focus," is demonstrated through the success we ensure for our clients. Hexaware focuses on delivering business results and leveraging technology solutions by specializing in Business Intelligence & Analytics, Enterprise Applications, Quality Assurance and Testing, Remote Infrastructure Management Services and Legacy Modernization. Founded in 1990, Hexaware has a well-established global delivery model armed with proven proprietary tools and methodologies, skilled human capital and SEI CMMI-Level 5 certification. Hexaware is an Equal Opportunity Employer.
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Interact with numerous computer platforms in a multi-layered client server environment
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Troubleshooting network connectivity in a LAN/WAN environment
Requesting and coordinating vendor support
When the restoration is beyond the scope escalate the issue/problem to proper tier 3 support team member
Install, upgrade, support and troubleshoot Windows 7, Windows 10, OSX and Microsoft Office 2007 - 2016 and any other authorized desktop applications
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Decommissioning of laptops/desktops and other end user peripheral devices
Perform Add, Move, change and Decommission for End user devices.
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LAN/WAN, Windows applications
Hexaware Technologies, Inc