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Deskside Engineer Sr

Expired Job

General Dynamics Information Technology Washington , DC 20319

Posted 4 months ago

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an Deskside Engineer

  • Senior in Washington, D.C. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.ResponsibilitiesTask and responsibilities in this role include, but are not limited to the following:
  • Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 8,000 users.

  • Providing end-user software and hardware troubleshooting and support in-person or over the phone

  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

  • Troubleshooting Apple MAC computers.

  • Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.

  • Upgrading end user computer systems ensuring no data loss.

  • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

  • Work independently in a customer environment.

  • Engaging engineers from multiple teams.

QualificationsSince 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?To qualify, you must meet these basic qualifications:

  • Four+ (4) years of work experience in a federal government environment providing deskside hardware and software support.

  • Bachelor of Computer Science, Information Systems or related field preferred. Five+ (5) years of equivalent work experience in-lieu of education will be considered.

  • Ability to work within Citrix Studio and IBM BigFix

  • Team player with good communication, organizational, and strong interpersonal skills.

  • Able to prioritize and drive to results with a high emphasis on quality

  • Experience using IT Service Management software (ServiceNow, Remedy)

  • Ability to life and move equipment 40lbs.+

  • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

You must also have one of the following certifications:

  • Microsoft Certified Help Desk Support Technician

  • Apple Certified Mac Technician

  • CompTIA A+

  • HDI

  • MCITP

  • MCTS.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: August 15, 2018

Location

  • Thoroughfare (i.e. Street address):

Washington , DC

United States

Location

  • Thoroughfare (i.e. Street address):

Deskside Engineer Sr

CSRA

August 15, 2018

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an Deskside Engineer

  • Senior in Washington, D.C. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.ResponsibilitiesTask and responsibilities in this role include, but are not limited to the following:
  • Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 8,000 users.

  • Providing end-user software and hardware troubleshooting and support in-person or over the phone

  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

  • Troubleshooting Apple MAC computers.

  • Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.

  • Upgrading end user computer systems ensuring no data loss.

  • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

  • Work independently in a customer environment.

  • Engaging engineers from multiple teams.

QualificationsSince 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?To qualify, you must meet these basic qualifications:

  • Four+ (4) years of work experience in a federal government environment providing deskside hardware and software support.

  • Bachelor of Computer Science, Information Systems or related field preferred. Five+ (5) years of equivalent work experience in-lieu of education will be considered.

  • Ability to work within Citrix Studio and IBM BigFix

  • Team player with good communication, organizational, and strong interpersonal skills.

  • Able to prioritize and drive to results with a high emphasis on quality

  • Experience using IT Service Management software (ServiceNow, Remedy)

  • Ability to life and move equipment 40lbs.+

  • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

You must also have one of the following certifications:

  • Microsoft Certified Help Desk Support Technician

  • Apple Certified Mac Technician

  • CompTIA A+

  • HDI

  • MCITP

  • MCTS.

Washington , DC

United States


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Deskside Engineer Sr

Expired Job

General Dynamics Information Technology