Desk Top Support Technician

Desktop Support Technician

SALARY RANGE $19-25 per hour

SUMMARY:

Desktop Support Technician supports and

maintains organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will also troubleshoot problem areas, in person or via phone, in a timely and accurate manner, and provide

end-user assistance as required, as well as other duties as assigned.

NOTE: Performance reviews are conducted annually upon the anniversary of your hire date. Raises

and promotions are based on merit, (work performance, work ethics, attendance, etc.) which will be

at the discretion of the Executive and Program Directors. Raises are not guaranteed upon review.

DUTIES and RESPONSIBILITIES:

Supports the development and implementation of new computer projects and new hardware installations.

Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.

Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment,

software, and other products in order to deliver required desktop service levels.

Constructs, installs, and tests customized configurations based on various platforms and operating systems.

Maintains an inventory of devices and peripherals for auditing purposes.

Acts as liaison to third-party technical contacts.

Ensures clinical data is secured and backed up regularly.

Works directly with and accepts direction and training from the Systems Administrator.

QUALIFICATIONS:

3-5 years' experience in Windows Server and Windows 7/10 Administration.

3-5 years' experience configuring and troubleshooting Cisco routers and switches.

Proficient with MS Office applications and computer hardware and software.

Knowledge of Electronic Health Records and confidentiality regulations such as HIPAA and HITECH.

EDUCATION

High school diploma or equivalent. Some college preferred. Microsoft Certification is preferred.

Please call or text Jennie 626.290.7328 send resume to jennie.suguitan@bbsi.com

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants

INDIE