Desk Side Project Technician (Information Systems)

Nemours is seeking a Desk Side Project Technician to join our Nemours Children's Health team in Wilmington, Delaware.

The Project Technician provides technology support for new construction initiatives, associate/department moves, new technology implementation activities and support of complex end user systems such as GetWell entertainment and workstation on wheels. The role will focus on end user needs that include new technology reviews/recommendations, technology testing, and end user equipment deployments for new services, facilities, and department renovations.

Reporting to the DE Desk Side Manager, the Project technician works as part of a team providing Desktop Support Services. This includes project planning, managing projects, coordinating, walk throughs, floor plan review, installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment. Support responsibilities include patient facing entertainment systems, performing PC upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing roll out support for locally installed software solutions.

The Project Technician must provide exceptional customer service, strong Operating System understanding and able to work in a demanding clinical environment. Collaborating with other IS teams in providing advanced Desk Side technology support is fundamental. Quality craftsmanship with wire management expertise is expected. Strong PC level technology expertise, imaging and troubleshooting is expected.

• Maintain equipment tracking log for all project related work. This is to include quote numbers, dates, purchase order numbers, equipment types and quantities.

• Install and deploy desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe).

• Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner.

• Participate in after-hours support activities as required.

• Accurately document tickets for instances of hardware installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution.

• Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed.

• Adhere to Asset management processes to ensure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.

• Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems.

Job Requirements

• Associate's Degree preferred, however, equivalent work experience may be accepted in lieu of degree.

• Minimum of one (1) to three (3) years experience required.

• Clear, analytical thinking driving towards problem resolution

• Possess Excellent customer service skills

• Adaptable to new technologies and process initiatives

• Detail oriented

• Strong Team Player

• Technology oriented and well versed