Desk Operations Specialist - Phoenix Campus

Mayo Clinic Phoenix , AZ 85002

Posted Yesterday

City

Phoenix

State

Arizona

Telecommute

No

Department

Desk Operations

Why Mayo Clinic

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider.

We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Position description

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials.

Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials.

Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.

Please note: Additional duties may include COVID screening and/or patient check-in e.g. video visits. These tasks may be performed via face-to-face, telephone, and/or electronically.

Qualifications

High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.

Additional qualifications

Please note: Agility and adaptability are required in order to respond to the rapidly changing healthcare environment.

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills.

Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence.

Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.

Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs.

Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.17 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

Must be able to work an 8 hour shift Monday through Friday between 6:45 AM and 5:00 PM.

Weekend schedule

Currently this team does not work weekend hours; however, there could be an occasional meeting afterhours or on a weekend. Additionally, our hours are subject to change based on the needs of our practices.

Site description

Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Category

Office & Administrative Support

Job posting number

150045BR

Recruiter

Jodell Clifton

Equal opportunity employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Program Coordinator Physical Therapy Experiential Office Phoenix Campus

Creighton University

Posted 4 days ago

VIEW JOBS 4/18/2021 12:00:00 AM 2021-07-17T00:00 Creighton University, a Catholic and Jesuit institution, is seeking a Sr. Program Coordinator for our developing Doctor of Physical Therapy (DPT) program in Phoenix, Arizona to provide advanced support for the Clinical Education Program. This includes student, resident, and/or fellowship programs within physical therapy (PT). This position works independently to manage and coordinate specific projects and initiatives related to PT clinical education. In conjunction with the Program Chair, Director of Clinical Education, and the Omaha Campus Sr. Program Coordinator, the candidate will manage the activities of the student clinical rotation experiences, work closely with field site locations across the country for student placements, facilitate affiliation contracts with rotation sites, assist faculty and staff, and fulfill other duties as assigned. Qualifications: Associate's Degree or equivalent experience required; Bachelor's Degree preferred; 6 years' administrative and/or office management experience; Intermediate to advanced proficiency skills in MS Office Suite to include Word, Excel, PowerPoint and Outlook Knowledge, Skills, Abilities: Ability to make administrative/procedural decisions and judgments; Management experience is a plus; Ability to coordinate and organize meetings and/or special events; Strong interpersonal and written communication skills and the ability to work effectively with a wide range of constituencies in a diverse community; Ability to lead and train staff and/or students; Knowledge of finance, accounting, and budgeting procedures; Ability to gather and analyze statistical data and generate reports; Ability to function effectively as a team member, while exercising independent and critical judgment; Ability to coordinate and prioritize work with multiple and conflicting demands in a deadline-oriented environment Physical Requirements: Seeing: 75 - 100% Hearing: 50 - 74% Standing/Climbing/Mobility: 0 - 24% Lifting/Pulling/Pushing: 0 - 24 % (pound: 10 lbs.) Fingering/Grasping/Feeling: 75 - 100% Travel: No Exposure to Blood Borne pathogens: No AAP/EEO Statement: Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Disclosure Statement: This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice. Creighton University Phoenix AZ

Desk Operations Specialist - Phoenix Campus

Mayo Clinic