Desk Operations Specialist

Mayo Clinic Albert Lea , MN 56007

Posted 1 week ago


Albert Lea






Office of Access Management

Why Mayo Clinic

We are looking for a part-time Desk Operations Specialist in our Albert Lea location. This position would be scheduled 40 hours every two weeks and is considered benefit eligible.

Qualified applicants will have a high school diploma or equivalent, one year of customer service experience, and BLS certification (preferred). BLS required within 60 days of hire. If you are interested in joining our team, please apply and attach a detailed resume.

Position description

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials.

Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials.

Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.


High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.

Additional qualifications

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Completion of a Medical Terminology course preferred. Exposure to electronic health record preferred.

Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.

Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions.

Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs.

Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

License or certification

BLS certification preferred. Required within 60 days of hire.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. Pay to be disclosed as a part of the hiring process.

Benefits eligible



Part Time

Hours / Pay period
40 hours per two week pay period

Schedule details

Hours will vary based on department needs. The department is staffed primarily Monday

  • Friday from 8 am

  • 5pm. The weekend rotation is approximately 1 weekend every 12 weeks. The holiday rotation is approximately one holiday every 2 years.

Weekend schedule

One weekend approximately every 12 weeks. Hours could start at 0730 am or 1130 am and would work an 8 hour shift. Holiday rotation is approximately one holiday every 2 years.

Site description

Albert Lea is a community of 18,000 in scenic Southern MN, surrounded by several lakes and located just 90 minutes south of Minneapolis and 60 miles from Mayo Clinic in Rochester. Excellent family amenities include a community focus on education (new high school, superb test scores), 38 city parks, 6 nearby golf courses, cultural events, festivals, performing arts, 250 miles of groomed snowmobile trails, Blazing Star Recreational Trail, and Audubon Nature and Wildlife Preserve.

Austin is a community of 23,000 surrounded by prairies, rivers and valleys just 90 minutes south of Minneapolis/St. Paul and 40 minutes west of Mayo Clinic in Rochester. Excellent public and parochial education system, including programming for students with special needs and gifted students. Great recreation options including trout fishing, hunting, cross-country skiing, camping, hiking, cycling, indoor/outdoor tennis, canoeing and golfing.


Office & Administrative Support, Support Services

Job posting number


Kassandra Merritt

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

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Desk Operations Specialist

Mayo Clinic