Desk Clerk - Community Mental Health

Do you want a rewarding job in mental health? Thresholds makes a difference for people who live with severe mental illness and Desk Clerks ensure that Thresholds locations are safe and welcoming to both staff and Thresholds clients.

You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras and making sure doors are locked and closed. You will contribute to client recovery by communicating with clinical teams verbally and through records. Additionally, you will support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks.

Opportunities for paid training and professional development, including learning more about clinical skills, will deepen your knowledge of the mental health field. Thresholds fosters opportunities for growth in administrative, leadership, or clinical skills.

To succeed in this role, you need:

• Passion for mental health advocacy

• High school diploma or GED certificate

• To be at least 21 years old

• Reliable personal or public transportation to get to work location

• Effective communication and relationship-building skills

• Attention to detail and dependability

• Saturdays, Sundays, and Mondays 6:30 AM -3:00 PM

What sets Thresholds apart:

• Competitive pay - Base Rate: $18.00/hourly

• Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)

• Dental insurance, vision insurance, 4 medical insurance plans

• 403(b) retirement plan with 3% employer match

• Robust employee assistance program (EAP)

• Public service loan forgiveness