Designer (Ux) (Ts/Sci Required)- NGA

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts Inc. is seeking an experienced, cleared Designer to support our NGA customer.

Responsibilities:

• Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)

• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)

• Conduct user-eXperience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for customer web enterprises to enhance user's experience.

• Design user-centered test plans across the design cycle from concept phase to post-release evaluations.

• Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations.

• Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements.

• Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences.

• Conduct and incorporate UX research techniques such as:

• observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the customer digital space either live or remote.

• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs).

Location: This position can be performed in a hybrid work environment.