Designer

Skill: Conversational Designer

• Introduction to KORE.ai, SmartAssist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills.

• Familiarity with chatbots, voice enabled devices, or other conversational channels

• Ability to understand and write JavaScript.

• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.

• Storyteller and editorial mindset with an ability to predict audience preferences.

Experience Required:

• Excellent communication and writing skills.

• Exceptional creative thinking, writing and persona building skills.

• 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.

• Innovative thinker with the ability to come up with creative solutions.

• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.

Responsibilities:

• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.

• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.

• Creative thinking of user's conversational journey with a bot.

• Thinking of different ways in which a user can speak with a Human or Bot agent.

• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

• Develops mockups, flows, redlining and other creative prototyping related items.

• Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

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