Design Thinking Engagement Lead - Multiple Locations

US Bank New York , NY 10007

Posted 2 months ago

U.S. Bank is looking for a senior design thinker to join our growing UX Design team. As an internal consultant and partner, the Design Thinking Engagement Lead will work closely with product, design and technology to envision world-class banking experiences. With a broad perspective on what it means to be a designer, we're looking for someone with a deep understanding of human-centered design and experience working with large design teams to employ modern, creative problem-solving techniques to create digital experiences.

We're looking for a facilitative leader and expert in Design Thinking who is passionate about creating the best possible experience for our customers, getting ALL ideas out on the table, and educating partners about Design Thinking along the way. A "curator of ideas", this person will play a key role in partnering with product and design leaders to evolve existing experiences and solve new problems through Design Thinking.

Example engagements include: Design Sprints, structured brainstorming sessions, alignment workshops with senior leaders, kicking off new teams with problem definition sessions and the like.

Responsibilities include:

  • Lead the planning, organization, and facilitation of in-person and remote design thinking engagements such as Design Sprints, workshops, brainstorming sessions, etc. Including big picture engagement scoping and activity selection/instruction.

  • Influence product design strategy through creative problem-solving techniques, relationship building, and expert facilitation/communication.

  • Lead and plan multiple engagements at once.

  • Partner with and mentor members of the design thinking team, UXDesign team, and organization at large.

  • Collaborate with partners to create internal design thinking resources (with the goal of creating an open-source toolkit for novices and practitioners alike).

  • Digital Ambassadorship: Advocate for the user, be a steward of modern, creative problem-solving techniques and digital best practices, and deliver internal talks to evangelize Design Thinking.

  • Singularly accountable for project/engagement/initiative outcomes.

Basic Qualifications

  • Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience

  • Five to eight years of related work experience, such as UX or digital industry, with at least one year of team leadership experience

Preferred Skills/Experience

  • Expert at defining problems, scoping engagements, and developing a design strategy

  • Expert storyteller communicator with strong presentation design delivery skills

  • Expert facilitator: Ability to command a room of practitioners and executives, guide conversations, know when and how to intervene to keep the conversation on track, how to plan an effective agenda including activity selection and how to adjust those activities on the fly to meet the ultimate goal of the session.

  • Deep knowledge of and experience with remote collaboration tools modern communication methods to enhance creative problem- solving (e.g. Mural, video conferencing, Microsoft Teams, etc.)

  • Expert at influencing and partnering to develop product and design strategies.

  • Highly adaptable, expert at managing expectations inspiring teams to deliver best-in-class experiences.

  • Strategic systems thinker. Deep understanding of how efforts connect to each other and the organization at-large.

  • Ability to ramp-up quickly. Highly teachable, deeply curious, humble with a high emotional intelligence (ability to read people and a room).

  • Thorough knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture; Service Design knowledge a plus.

  • Thorough knowledge of design thinking process and framework, and familiarization with workshop and co-creation methodologies and techniques

  • Thorough knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs

  • Experience with human-centered design from concept to delivery

  • Familiar with common design software

  • Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus

  • Ability to problem-solve and work independently

If you are located outside of Minneapolis, there is a 25% travel requirement, once it is safe to travel again

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Design Thinking Engagement Lead - Multiple Locations

US Bank