Floor & Decor Vienna , VA 22181
Posted 1 week ago
Purpose
This Design Studio Operations Manager is responsible for managing operational functions in the store to ensure customer satisfaction, safety, maximum productivity and profitability, inventory control and compliance with company policy and procedures. Take care of customers. Maintain the cleanliness of the store.
Minimum Eligibility Requirements
High school graduate or equivalent.
Ability to adapt to highly complex business model
Demonstrated proficiency in recruiting, training, sales generation, operations and merchandising
Excellent communication, delegation, follow up and analytical skills
One year of operations experience
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
Ability to multi-task and meet deadlines.
Must be detailed oriented and highly organized,
Must possess excellent customer service skills and work well under pressure
Willing to work retail hours to include weekends, and some holidays
Willing to adjust schedule based on business needs
Perform other duties as assigned
Essential Functions
Review daily customer orders for completion
Perform cycle counts daily for replenishment of samples
Planning and controlling the budget/P&L management
Execute shipping and receiving per company policy
Review reporting weekly to determine assortment changes
Manage customer orders to include storage buys in a variety of locations, to include follow up
Work closely with super stores and DC's in your market
Preform general cleaning duties and maintain cleanliness of studio
Act and work in a manner that is consistent with company's core values
Perform supervisory functions to include opening and closing the store
Problem solve/provide solutions to ensure a seamless customer experience
Heavily involved in customer interaction
Manage the store and its employees to ensure all store financial goals achieved
Ensure brand standards and operating standards meet or exceed company expectations to support brand consistency
Monitor, maintain and follow company policies; support company expectations and systems
Handle store level human resources or loss prevention issues with Senior Director Regional Operations (SDRO), Human Resources Manager or Loss Prevention Manager when necessary
Supervise the cash handling practices and ensure necessary communications to the corporate finance department
Ensure the store adheres to SOPs
Ensure compliance with hiring, payroll, and business planning
Perform additional managerial duties as required
Working Conditions (travel, hours, environment)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.
The noise level in the work environment is typically moderate to noisy.
Travel by car will be required to move product between stores.
Physical/Sensory Requirements
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or
based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Floor & Decor