Arhaus Asheville , NC 28804
Posted 2 weeks ago
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.
Arhaus is looking for an FT Operations Assistant to join our Asheville showroom! The Operations Assistant provides support to the Interior Designers (ID's) and shares ownership of all aspects of the business at the store level. They partner with the Studio staff to drive sales in order to consistently exceed business objectives. This individual drives an exceptional guest experience and is committed to operational excellence. They coordinate with other Operations Assistants at the Studio, as well as ID's to maintain all operational standards. They are an enthusiastic representative of the Arhaus brand. Operations Assistants utilize all aspects of our selling model to generate sales, and are responsible for conducting business according to all company standards, policies and procedures.
RESPONSIBILITIES
Perform all opening and closing duties as directed
Responsible for recording all hours worked
Review and acts upon all email and MAPP communications
Reinforce and drive all aspects of an exceptional guest experience at every touch point
Assists customers in the studio when Interior Designers are not available
Drive a guest focused atmosphere and ensures the highest level of service utilizing the GULEC selling model
Demonstrate strong product knowledge
Maintain operational and reporting standards
Promptly solve guest concerns
Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
Encourage and support Interior Designers and other Operations Assistants
Participate in weekly one on ones and team meetings and weekly lead/business review
Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
Maintain up-to-date product and systems knowledge
Review all orders for complete accuracy and 100% compliance with all standards
Communicate effectively and consistently with clients and team members
Maintain all tagging standards and assist with tagging procedures
Participate in weekly team meeting and weekly lead reviews
Client in-home design scheduling
COMPENSATION
EMPLOYEE BENEFITS
Exceptional advancement opportunities
Competitive earnings, incentive opportunities, and generous employee discount
Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
Flex spending plan
401K retirement program and 529 college savings plan
Paid vacations and holidays (Full-time employees only)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
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Arhaus