Design Strategist / UX Architect Senior

Global Payments Inc. Columbus , GA 31914

Posted 2 months ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

As part of the Strategy and Innovation User Experience team, creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design and design thinking methods. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience.

Job Specific Duties and Responsibilities

Create, lead, and conduct design thinking workshops across all aspects of the client and customer experience, turning that research into actionable insights alongside our business and technical partners as we all work towards the right solutions together.

Job Specific Skills and Competencies

  • Develops the process/approach for tackling a design problem using known methods; anticipates problems
  • Drive cross-functional teams to solve issues.
  • Experience design workshop facilitation, journey mapping, design thinking, etc.

  • Creates best practices and creatively uncovers novel, unexpected, but still workable solutions.

  • Communicates design rationale and uses storytelling techniques with partners and stakeholders

  • Plans, designs, and conducts research sessions of all types.

  • Works with UX researchers to create personas

  • Frames questions and create hypotheses that help teams get to the core of what they're trying to solve.

  • Partners with the team to find insights from research and communicate them to stakeholders.

  • Take insights, make sense of what was learned and guide the team with a clear direction forward.

  • Maps user and business needs and opportunities using tools and frameworks like experience maps, customer journey maps, and blueprints.

  • Pulls data and information from both within the business and the outside world to layer with insights and help guide decisions.

  • Creates prototypes of varying fidelity for both learning and communication tools.

Typical Day in the Life for this Role

Lead the solution of multiple and undefined problems and product areas - drive together toward the broader product vision. Work with Product Owners, Product Managers, and 3rd parties on UX of developed software.

What Part Will You Play?

  • Defines UX Strategy by providing a clear vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. The UX Strategy could include competitive landscape, user analytics, customer data, behavioral segmentation, personas, high level scenarios, interaction model, journey map, content strategy, service blue-print, ecosystem considerations, social, mobile, local/cultural considerations, product roadmap, and feature set prioritization.

  • Working with the UX Researcher, determines appropriate research methods needed which could include usability testing, highly complex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting and focus groups. Oversees the research and analysis of the results and creates actionable and detailed recommendations based on the user research to ensure users needs have been identified and communicated to the project team.

  • Defines the patterns, navigation, structure and hierarchy by creating user stories and scenarios, highly complex process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams while identifying opportunities and challenges to ensure the users' needs are met when they interact with our product and services.

  • Oversees and creates the design of the user experience through driving participatory design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, storyboards, visual design, developing user design patterns and style guides to communicate and gain feedback from the users and stakeholders. Sets the design in line with accessibility guidelines to ensure compliance.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree

  • Relevant Experience, Degree, or Certification in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree.

  • Typically Minimum 6 Years Relevant Exp

  • Researching and designing user experience solutions independently

Preferred Qualifications

  • Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field

  • Typically Minimum 6 Years Relevant Exp

  • Researching and designing user experience solutions independently within the Financial Industry

  • CXA

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge
  • Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
  • Job Complexity
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
  • Supervision
  • Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
  • Tools
  • Digital Collaboration Tools (Miro, G Suite), Prototyping tools (Figma), User Research and survey tools (UserZoomGo and Optimal Workshop), Aha (Product Management); and other design tools
  • Knowledge of Programming Languages are a plus
  • CSS3, HTML5, responsive design.
  • Platforms
  • Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


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Design Strategist / UX Architect Senior

Global Payments Inc.