Company: FedEx Services
Job Title: Design Strategist Advisor
Job Requisition Number: RC187643
Memphis, Tennessee 38125
Job Profile Summary:
Employs advanced expertise of all customer-centered design principles, skills, methods, and technologies and deep expertise of business/product development to lead design project teams through full design activities and all aspects of design projects. Primarily interacts with professionals and management of internal clients. Leads collaboration with Design Researchers, Creative Designers, and interactions with external customers. Performs activities/roles such as:
Frames and reframes business challenges to focus design efforts
Empathizes with customers to discover pain points and unmet needs
Synthesizes customer and other research to develop key insights
Brainstorms ideas and develops high impact concepts and business opportunities
Prototypes and tests concepts with customers
Uses effective storytelling methods to convey knowledge or pitch opportunities
Facilitates collaborative design activities and methods
Coaches less senior staff and other employees in customer-centered design principles, skills, methods, and technologies.
Skills/knowledge considered a plus:
Strong customer focused orientation (internal and external customers); seeks a deep understanding and holistic view of customer needs and behaviors, leverages design thinking principles to define ideal customer experiences and develops solutions to solve customer problems.
Uses facts, imagery and stories to conceptualize and communicate a clear and convincing message that influences audience understanding and related decision-making.
Ability to analyze and synthesize information to create insights and develop solutions and recommendations grounded in facts.
Ability to work in ambiguity, organize, adapt, remain flexible and self-motivate.
Bachelor's degree/ equivalent in Design, Business or related field.
Five (5) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment
Two (2) years experience in leading design thinking work streams.
Moderately advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software.
Moderately advanced understanding for user behaviors as it informs design.
Relocation assistance may be available for this position but is based on business decision.
To apply for this position, please upload a current copy of your resume and complete the required screening questionnaire by close of business (5:00 PM CST) on September 12, 2019, to be considered.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.