Design Strategist Advisor

Fedex Memphis , TN 38103

Posted 2 months ago

Company: FedEx Services

Job Title: Design Strategist Advisor

Job Requisition Number: RC187643

Category: Marketing


Memphis, Tennessee 38125

United States

Job Profile Summary:

Employs advanced expertise of all customer-centered design principles, skills, methods, and technologies and deep expertise of business/product development to lead design project teams through full design activities and all aspects of design projects. Primarily interacts with professionals and management of internal clients. Leads collaboration with Design Researchers, Creative Designers, and interactions with external customers. Performs activities/roles such as:

  • Frames and reframes business challenges to focus design efforts

  • Empathizes with customers to discover pain points and unmet needs

  • Synthesizes customer and other research to develop key insights

  • Brainstorms ideas and develops high impact concepts and business opportunities

  • Prototypes and tests concepts with customers

  • Uses effective storytelling methods to convey knowledge or pitch opportunities

  • Facilitates collaborative design activities and methods

Coaches less senior staff and other employees in customer-centered design principles, skills, methods, and technologies.

Skills/knowledge considered a plus:

  • Strong customer focused orientation (internal and external customers); seeks a deep understanding and holistic view of customer needs and behaviors, leverages design thinking principles to define ideal customer experiences and develops solutions to solve customer problems.

  • Uses facts, imagery and stories to conceptualize and communicate a clear and convincing message that influences audience understanding and related decision-making.

  • Ability to analyze and synthesize information to create insights and develop solutions and recommendations grounded in facts.

  • Ability to work in ambiguity, organize, adapt, remain flexible and self-motivate.

Minimum Qualifications:

  • Bachelor's degree/ equivalent in Design, Business or related field.

  • Five (5) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment

  • Two (2) years experience in leading design thinking work streams.

  • Moderately advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software.

  • Moderately advanced understanding for user behaviors as it informs design.




Relocation assistance may be available for this position but is based on business decision.

To apply for this position, please upload a current copy of your resume and complete the required screening questionnaire by close of business (5:00 PM CST) on September 12, 2019, to be considered.

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

  • Fortune "World's Most Admired Companies" 2019
  • Forbes "Best Employers for Diversity" - 2019
  • Reputation Institute "World's Most Reputable Companies" 2019
  • National Business Inclusion Consortium "Best-of-the-Best Corporations for Inclusion" - 2019
  • Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2018
  • Corporate Responsibility Magazine "100 Best Corporate Citizens" 2018
  • Black Enterprise "50 Best Companies For Diversity" 2018

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.

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Design Strategist Advisor