Design Researcher

Capital One Vienna , VA 22181

Posted 1 week ago

Towers Crescent 2 (12067), United States of America, Vienna, Virginia

Design Researcher

We're a team of passionate human-centered designers who are defining privacy by design to ensure customers can understand the what, how, and why of their data with easy to use tools. We work closest with our customer data to make ideal customer and associate experiences by translating complex data into something understandable, actionable and empowering in service of building customer trust.

We're looking for a Design Researcher to join the Privacy Design Team to collaborate in setting research strategy, help with research planning and conduct user research, by partnering with Tech and Product to create ultra-powerful, ultra-helpful privacy experiences.


  • Because we're aiming to Change Banking for Good, which means being bold enough to change how people interact with us AND their money, for the better

  • Because we believe Privacy is a differentiator in the marketplace and we're going all in


  • Work with talented designers in a highly collaborative, supportive environment

  • Work as an integrated team with Product, Technology, and Business partners to define and solve problems

  • Use your innate curiosity to challenge assumptions and uncover new insights

  • Bring thoughtfulness and attention to detail to your work

  • Use your presentation skills to communicate and build influence with fellow designers and stakeholders

  • Proficiency in communicating user research findings with cross functional partners to drive impact

  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

  • Ability to take research insights and help team ideate on possible solutions, contributing to the product backlog

  • Always be learning, be flexible and deliver amazing quality

  • Participate in all aspects of the design process to frame problems, define insights, create compelling visions

  • Analyze complex problems to solve design challenges using human-centered approaches

  • Use customer research to inform your design thinking and target meaningful solutions

  • Perform design research and create communication tools, such as journey maps, service blueprints, prototypes - whatever tool is right for the task at hand

  • Translate learnings and insights from research to define and participate in UX design work


  • Experience in UX design and core service design methods and processes

  • Ability and desire to work in all phases of the design process (thinking and making)

  • Depth in at least one practice area (experience strategy, service design, or design research) that sets you apart from the pack

  • A passion for creating new methods and practices

  • A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges

  • Confidence and pride in your work, skills, experience, and expertise

  • Excellent writer and communicator

  • Prototyping experience

  • Experience working with Agile

Basic Qualifications:

  • Bachelor's degree

  • At least 3 years of experience with Design Research

Preferred Qualifications:

  • Master's degree

  • At least 5 years of experience with UI/UX Design

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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