Design Manager Associate - Operations

JobID: 210504970

Category: Business Management

JobSchedule: Full time

Posted Date: 2024-04-15T17:16:58+00:00

JobShift: Day

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Job summary

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

As a Design Manager Associate on our Digital and Customer Experience team supporting Operations, you will be responsible for planning and managing the day-to-day workflow, processes and reporting that support our User Experience design project work across Digital and Customer Experience (DCE). .

Job responsibilities

• Manage product portfolio; including intake, assessment, resourcing, execution, tracking and managing capacity.

• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution and delivery, as well as reporting.

• Promote and champion of ongoing firm-wide and design team process improvements.

• Introduce and institute design-led ways of working with product, tech and data teams.

• Track and manage small/medium/large design and research projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager.

• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities.

• Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s).

Required qualifications, capabilities, and skills

• 3+ years of design project/ program management experience; strong project management skills

• Understanding of Agile technology delivery

• Ability to quickly learn and effectively utilize new software/tools

• Strong problem solving and critical thinking skills

• Strong organizational skills and demonstrated effectiveness developing plans, prioritizing activities and program execution

• Demonstrated written and verbal communication skills, including the ability to effectively and clearly present complex information

• Flexibility/adaptability with ability to change direction based upon team and stakeholder consensus

Preferred qualifications, capabilities, and skills

• Experience working with UX design; experience at both a design studio and a large corporate environment.

• Understanding of Product development lifecycle at scale

• Experience or familiarity with Atlassian / JIRA software tools

• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment.