Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Every Associate plays an important role in providing innovative solutions for today's gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders.
The Technical Support Specialist will be responsible for contributing to the growth and profitability of the Hawthorne Gardening Company. As a supplier of horticultural controlled environment products, our customers look to us to help them use our environmental control and lighting products to achieve optimal results. The person in this position will use their knowledge and expertise to provide customers with high quality, holistic HVAC and air flow designs based on sound engineering principles and Air Flow analyses using Computational Fluid Dynamics (CFD) analytical software.
The objectives of this position is to help manage HVAC and air flow plan requests; develop HVAC plan layouts / designs with recommendations per customer request; perform computerized "air flow" simulation analyses; train sales personnel or customers where necessary; help resolve complaints / troubleshoot where necessary; assist with evaluation of competitive products and develop new ways to improve service or communicating best use of Hawthorne HVAC, Air flow and dehumidification products.
What you'll do in this role
65% Sales Support Provide direct technical support to HGC sales managers, distributors and growers through the development of top-notch computational fluid dynamics analysis (CFD) service and resultant HVAC / Air Flow solutions. Support other environmental controls/technologies. Train internal personnel and customers on the use of Hawthorne products to achieve fantastic results. Drive or assist in developing relevant sales literature / technical information tailored to the end-user of the information
15% Troubleshooting. Assist growers in situations where problems arise. Coordinate investigations or product issues to ensure an accurate assessment and timely resolution.
10% Product Use / Technical Service Acceptance. Ensure Hawthorne products and services continually meet or exceed market needs. Continually explore new ways to communicate seamlessly with growers/sales to provide amazing technical support.
5% Competitive Information and Product Improvement. Provide information and analysis of competitive products to ensure Hawthorne maintains a leadership position in those segments in which we compete. Proactively communicate uncovered opportunities and recommended solutions. Liaise with R&D to explore/develop new uses of current products to win customers.
5% Maintain / Improve Competency. Keep up-to-date and improve knowledge via participating in short courses, seminars, workshops, and allied associations.
Working with highly complex computer based analytical tools to simulate air flow in enclosed spaces used for growing plants. Then taking that data and being able to formulate systems/solutions or, at the very least, a plan of approach to provide an excellent environment to grow plants. Then the ability to communicate the situation in a concise and coherent manner easily understood by the audience such as sales, distributors, and growers of various sizes.
A high degree of original thinking is required. Troubleshooting LP or grower problems requires deep technical knowledge in HVAC, air flow, electrical circuits, electronics, and horticultural environmental control and then to think quickly and accurately with decisive and diplomatic responses to ensure internal and external customer satisfaction and minimize risk.
What you'll need to be successful:
Education: Minimum B.S. degree in engineering science with preference toward mechanical engineering with emphasis in thermo-fluid sciences and/or HVAC systems.
Experience: 3 plus years of experience in designing and analysis of HVAC systems using CAD and computerized air flow tools, primarily Computational Fluid Dynamics (CFD); Experience of using these tools for use in controlled environment agriculture (CEA), greenhouse, hydroponics or ornamental nursery is highly desired.
A strong working knowledge of CAD programs and use particularly for the purpose of analyzing air flow within enclosed structures for growing crops.
Solid understanding of the theoretical concepts supporting computational fluid dynamics, including strategies for reducing computational costs and interpreting results.
Working knowledge of HVAC systems and control for regulating air temperature, humidity and flow, ideally for horticultural applications, environmental controls for greenhouse, hydroponic, or indoor environments. This includes proper design and use of controlled environment systems, and their safe operating procedures.
Knowledge of and appreciation of the effect of environmental conditions on plant growth. Strong appreciation for the responsibilities of sales associates/distributors to help ensure success.
Highly skilled in working with CAD software including but not limited to Solid Works or other computational fluid dynamics (CFD) software.
Strong computer, phone, app and related technology skills to connect with stakeholders efficiently and effectively.
Excellent communication skills are paramount, must be able to listen effectively and respond clearly using appropriate vocabulary.
Ability to work independently, develop and implement work schedule and collaborate with others in a team approach
Must prepare clear and concise reports and detailed records.
Describe technical information in a manner that is easy to understand.
Recognize problems and ability to negotiate effectively.
Travel: 20% of time expected for travel.
Adapt to interruptions, changes, and ambiguity without losing efficiency or composure, ability to establish and maintain a balance between job and personal life / family. Maintain trust and respect for others, sound judgement in all decisions, appropriate sensitivity to the feeling of others.
Not interested in this role? Stay up to date on future opportunities by joining our ScottsMiracle-Gro and Hawthorne Gardening talent networks.
Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies:
Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.
The Scotts Miracle-Gro Company