Job Description: Responsible for managing project(s) and related task orders for customer (s) with revenue ranging from $3 - $15M.
Conducts cost management through continual cost control and review. Has business development and budgetary responsibilities. Provides expertise to customers to ensure resolution of issues.
Requires advanced knowledge and understanding of work project(s) and functions. Typically manages a team of 20 or more employees. Typically reports to a Program Manager or Director.
Responsible for operational and financial oversight of an Intensive Supervision Appearance Program (ISAP) office with the Department of Homeland Security (DHS). The candidate shall manage and direct all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs and services and employees. Develop timely and accurate reports on the status of program operations.
Develop and implement strategies and action plans in order to achieve its operational and financial objectives. Will maintain frequent and productive liaison with the DHS Contracting Officer Technical Representative (COTR), including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies, contingencies or unusual occurrences. Provide the COTR a management level review, assess program performance and discuss and resolve problems.
Candidate will maintain and document routine communications with staff, such as staff meetings, service plans and progress, and case specialists' daily schedules. Establish and maintain frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP. Will administer Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, Participants and the general public.
Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality. Shall manage Program Participant violations in conjunction with Intensive Supervision Case Specialist to ensure compliance with state requirements and contractual obligations.
Oversees preparation of documentation to acquire DHS direction and action if disciplinary measures are necessary. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Will demonstrate sound judgment and even temperament.
Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to defuse hostile or unstable situations.
Ability to deal tactfully with the public.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures.
Required Skills A minimum of ten (10) years' experience working in a state prison, local jail, federal prison, or any federal agency that oversees incarcerated individuals (or those released on probation) such as the Bureau of Prisons (BOP), Immigration and Customs Enforcement (ICE), or similar. This experience should have been as a warden, assistant warden, senior jailer, or similar position with authority and/or senior responsibility within the previously noted facilities.
A minimum of five (5) years project management experience, demonstrating project management support services with large, high risk, sensitive projects and division level management experience managing projects and staff of comparable scope to the effort assigned. A Master's degree in Accounting, Finance, Management, Public Administration, Criminal Justice, Social Work, Psychology or Business is desired
Employment Type Full time
Career Level Junior Management
Job ID 52638225
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients.
We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaLogistics Supply Operations
DepartmentSerco's Federal Services business unit provides services in the areas of business processing, case management, intelligence, logistics, personnel readiness, acquisition and program management, modelling, and simulation and training to Defense and Federal Civilian agencies. We understand the often complex regulatory and security requirements of executing government programs and we stand up programs quickly, assembling and training highly qualified teams, and delivering to well-defined service level metrics.