Deputy Project Manager: Call Center Experience Required

Telesolv Consulting Washington , DC 20004

Posted 2 months ago

Join the TeleSolv Consulting Team on our mission to provide quality and unparalleled service to our clients.We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations.Our company is seeking an experienced Deputy Project Managerto work on a multi-year contract for our government client in Washington, DC.Duties and Responsibilities:
Supports the planning, organizing, directing, and management of the project/program to ensure all contractual obligations are fulfilled, quality standards are met, and associated expectations of performance are achieved. Key responsibilities include:
  • Providing expert direction and guidance on OFO program policy and correspondence to subordinates; TCC liaison with OFO program(s) PMO, and COR/PM.
  • Developing schedules, formulating work plans, managing, and controlling project resources.
  • Managing multiple concurrent project tasks, providing expert direction and guidance to subordinates, developing schedules, formulating work plans, managing, and controlling project resources.
  • Serving as point of contact with DHS CORs/Task Monitors.
Minimum Requirements:
  • U.S. Citizen.
  • Active security clearance; or the ability to obtain and maintain one.
  • Bachelors degree.
  • Four (4) years of experience in business management, that includes call center or communication center operations management role.
  • COVID-19 vaccination; or an approved medical or religious exemption.

TeleSolv Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
MidLevel Human Resources Project Manager (Ts/Sci Required)

IT Concepts

Posted 2 days ago

VIEW JOBS 11/25/2022 12:00:00 AM 2023-02-23T00:00 <p>IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to “deliver solutions that work”. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.</p><p>IT Concepts is looking for a Mid-Level Human Resources Project Manager to oversee a team providing advanced data analytics and predictive strategic workforce planning via on-demand, intuitive web-based capabilities and reporting. The candidate will assist with developing standardized data operating procedures and data reporting to ensure full and consistent application across all career fields (CF). The candidate will perform work and tasks that extend to CFs and mission owners, and may also extend to DIA Equal Opportunity & Diversity Office (EO), and the Office of the Chief Financial Officer (CFO). The HR PM and team will also provide the following functions:</p><ul><li>Create mechanisms that allow for more self-service, on-demand options for customers, such as dashboards or self-service querying capabilities — at all levels of the Agency — seeking information on Agency personnel statistics to include career field, locations, grade, race/national origin, promotion rates, hiring, attrition, etc. Create a tool to track requests from customers and customer usage of dashboards and on demand services. Compile and maintain personnel statistics to provide comprehensive and historical report on the Agency’s workforce. This may also include modernizing, centralizing, and streamlining the self-service access to HR data and strategic workforce analytics dashboard/reporting.</li><li>Support the Senior Executive Management Office (SEMO) by conducting workforce analysis to identify eligible applicant submission and panel evaluation provide annual snapshot of Defense Intelligence Senior Executive Service (DISES) and Defense Intelligence Senior Leader (DISL) population for hiring, attrition, diversity, tenure, and retirement projections; and provide ad hoc analysis and reports DISES and DISL population to SEMO and Agency leadership</li><li>Operate and maintain an Agency HR “data dictionary” to standardize how data is defined and calculated.</li><li>Gather key performance indicators (KPIs) and milestones for OHR’s functional areas. Determine data source(s) supporting KPIs and milestones.</li><li>Integrate and implement requirements communicated by Agency leadership, mission owners and career fields for consistency with OHR’s dashboard/reporting efforts.</li><li>Conduct predictive strategic workforce analysis to facilitate the Agency’s ability to hire, develop, and retain talent in alignment with HR strategy that meet future mission planning requirements at all grade levels for all CFs. Perform advanced analytics across the five pillars of the Talent Management System throughout the enterprise to provide timely and accurate metrics and reports in order to allow the CFs to make data-driven decisions to inform talent analysis, planning, and management. Monitor and report on the health of the CFs, perform data analysis on fill rates, strength, talent pipeline, and anticipated attrition,</li><li>Utilize “Career EXPLORER” and associated talent development tools’ quantitative and qualitative data with myHR and other Agency HR Information System data to conduct strategic workforce analytics, including strategic talent acquisition, assignment and placement, and talent continuity.</li></ul><p><strong>Requirements</strong></p><ul><li>Demonstrate ability to ensure quality delivery of Human Resources, Leadership and Talent Development, and Compensation & Benefits program services to consultants and clients — including obtaining and adhering to changing project requirements; produce accurate, edited work.</li><li>Bachelor's Degree in Business Administration, Human Resources or equivalent and minimum experience</li><li>5 - 7 Years in HR business management</li></ul><p>It would be great if you have these as well:</p><ul><li><ul><li>Nice to have<ul><li>Project Management Professional (PMP)</li><li>Master’s Degree</li><li>Experience in applying analytics best practices to human capital problems and hypotheses</li><li>Experience with the Intelligence Community (IC)</li><li>Experience with Workforce/Talent Management/Analytics</li><li>Advanced knowledge of Excel mandatory</li></ul></li></ul></li></ul><p>Clearance requirements:<br></p><ul><li>Must have an active TS/SCI at the time of hire, and willing/able to get CI Polygraph</li></ul><p><strong>Benefits</strong></p><p><strong>The Company:</strong><br></p><ul><li>Founded in 2003, IT Concepts was established with a simple yet important promise to “deliver technology concepts that work.” This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.</li><li>We’re an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.</li><li>We’re <strong>ISO</strong> 27001:2013, <strong>ISO</strong> 20000-1:2011, and <strong>ISO </strong>9001:2015 certified and have <strong>CMMI</strong> DEV and SVC ML3 ratings</li><li>We’ve been named part of: <strong>Inc 5000’s Fastest Growing Private Companies</strong> in 2016, 2018, 2020 and 2021; Washington Business Journal’s <strong>Fastest Growing Companies</strong> in 2015, 2016, 2017 and 2019; Washington Business Journal’s <strong>Best Places to Work</strong> in 2015, 2016, 2017 and 2019.</li></ul><p><strong>The Employer:</strong></p><ul><li><strong>We offer great benefits – </strong>Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.</li><li><strong>We invest in our employees </strong>– Every employee is provided with a stipend to invest in certifications, a master’s degree, or even a doctorate.</li><li><strong>We work hard, we play hard</strong> -Nationals Games, Happy Hours, Holiday events, philanthropic endeavors, etc…at ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.</li></ul><p><em>IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.</em><br></p><p><em>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</em></p> IT Concepts Washington DC

Deputy Project Manager: Call Center Experience Required

Telesolv Consulting