Deputy Director, Maintenance [Open To Current UW Employees Only]

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UW Facilities manages the University's buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Energy, Utilities & Operations, Building Services, Transportation Services and Safety.Supporting these groups are the Business Intelligence & Information Technology group and the Finance & Administration group. Visit the UW Facilities web page for more information: UW Facilities.

Maintenance & Construction (M&C) is responsible for general maintenance, repair, and renovations of all University of Washington (UW) main campus facilities including building interiors, exteriors, and grounds, as well as logistics, moving, and disposal of surplus equipment and furniture.

We have an outstanding opportunity for a(n) Deputy Director, Maintenance.

The Deputy Director for the Maintenance & Construction (M&C) department of UW Facilities reports directly to the Executive Director and serves as the senior operational leader for campus maintenance and construction with responsibility and authority throughout the University.

Under general guidance and direction from the Executive Director, this position is responsible for the day-to-day operations of all assigned shops including maintenance, repair, and construction operations. The position is responsible for personnel and resource management across multiple maintenance zones and other subordinate divisions as may be assigned and engages in strategy and policy development and execution as a member of the M&C Executive Team.

The Deputy develops, recommends, and implements programs and policies to effectively deliver reliable, safe, and effective maintenance and construction for the University's buildings and grounds including more than 680 acres of improved and unimproved landscapes and more than 300 buildings (over 17 million gross square feet with a plant replacement value of more than $6.7 billion).

Primary Duties and Responsibilities

Program Operations

• 35%

• Directly oversee operational activities, including resource deployment and personnel management for optimum unit performance in maintenance of the University's buildings, grounds, and other physical assets.

• Oversee the execution of preventive, planned, and corrective maintenance programs along with minor construction and alteration activities as may be assigned.

• Provide leadership for sub-unit and organization activities, including financial planning, strategy development, and short- and long-range planning; design and direct necessary data gathering and analysis.

• Work with managers to pursue urgent, routine, and long-term facility improvements meeting quality and regulatory standards.

• Prepare reports and official documents in support of organization objectives and priorities, ensuring inclusion of perspectives of internal and external constituencies and other affected parties.

• Lead departmental efforts in the development of the integrated Minor Capital project program; advise on expansion, modernization, and innovative modifications, working in concert with other campus facilities professionals.

• Oversee execution of approved biennial Minor Capital projects in a timely and effective manner.

• Participate in monthly reporting meetings.

• Identify institutional policies and/or practices that affect maintenance operations and ensure productive resolution of problems.

Personnel

• 25%

• Oversee personnel management for assigned sub-units, including training, employee development, and corrective action for management, supervisory, and frontline staff in a wide variety of disciplines.

• Perform supervisory functions including interviewing, selection, training, performance evaluation, salary determination, promotion, and corrective action.

• Make recommendations regarding organizational structure or personnel classification to optimize operational effectiveness.

• Act as the department's primary labor relations representative in coordination with Facilities Employee Services, the University's Labor Relations Office, and other departments or agencies as required on matters relating to any bargaining units to which department personnel belong.

• Manage, advise, and provide consultation on complaints, disciplinary actions, and grievances.

• Conduct and oversee investigations of employee grievances and complaints as required.

• Work in coordination with FS Facilities Employee Services as needed for resolution of grievances or possible legal actions.

• Develop and implement strategies and programs to improve the hiring, retention, and professional development of staff.

• Oversee and monitor recruiting and hiring activities within assigned shops to ensure compliance with standards and requirements, and department expectations.

• Work with M&C managers to ensure there is a commitment to utilize hiring practices that promote a diverse work force that operate in an environment providing equitable fair treatment and opportunity.

Budget/Financial

• 15%

• Participate in the development, monitoring, and execution of budgets for M&C and engage in determining budget priorities, systems solutions, and operational standards to ensure resource and operational stability and effectiveness.

• Work with managers to understand financial variance drivers and collaborate on operational strategies to correct them.

• Develop and monitor budgets for assigned subordinate units.

Organizational Leadership and Engagement

• 15%

• Engage in strategy development and planning as a member of the M&C Executive Team and M&C Leadership Team.

• Lead or support strategic initiatives identified by the Executive Director or as a member of the M&C Leadership Team.

• Provide technical and operational expertise in long-range planning.

• Participate on University Committees and Facilities Services initiatives as may be required.

Coordination

• 5%

• Represent the Executive Director as needed with internal, external, or organizational constituencies.

• Devise and conduct customer relations activities for the maintenance zones, in accordance with M&C and Facilities Services customer service practices and initiatives.

• Ensure coordination with related service entities at the University and with City and State agencies and regulators to maximize operations and ensure compliance with applicable regulations and objectives.

Compliance

• 5%

• Ensure organizational compliance with applicable laws and regulations.

• Interpret requirements; develop, document, and implement procedures; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction as necessary.

• In the absence of the Executive Director, assumes full responsibility for the operation of the department.

• On an ongoing basis, the Deputy Director will have broad authority for operating decisions including fiscal, personnel management, and service delivery within the areas of programmatic oversight.

Core Competencies

• Demonstrate personal integrity and trustworthiness.

• Possess the ability to effectively handle stressful situations and changing priorities

• Manage stressful situations and changing priorities effectively.

• Anticipate, recognize and resolve problems.

• Be responsible and accountable.

• Use organizational skills and provide attention to details.

• Maintain a positive, optimistic, and success-oriented attitude.

• Exercise professionalism, which includes being tactful and courteous.

• Exhibit a professional work ethic.

• Continuously promote a safe work environment.

Requirements include:

• Bachelor's degree in construction management, engineering, business, public administration, or a related discipline plus eight years of increasingly responsible management-level experience in facilities management, service delivery and/or business operations related to facilities management, including supervision of multiple direct reports.

• Outstanding interpersonal and oral/written communication skills and a proven ability to work successfully with people at all levels throughout the organization and with a wide range of internal and external stakeholders.

• Proven ability to maintain professional behavior and composure in a fast paced, dynamic, customer service-driven environment.

• Strong personnel management experience, including a history of success with coaching and mentoring, team building, leading conflict resolution, and initiating and monitoring corrective action.

• Demonstrated success utilizing key performance indicators/metrics to assess performance and drive organizational improvements.

• Experience leading continuous process improvement initiatives.

• Excellent organizational skills.

• Able to work independently and successfully prioritize and coordinate multiple programs and assigned tasks.

• Demonstrated flexibility to meet changing and unpredictable requirements.

• Excellent problem-solving skills.

• Able to analyze complex information, define problems, and develop and implement creative, cost-effective solutions.

• Experience in systems development, data analysis, customer service program development and management, and fiscal planning.

• Able to function within a complex, regulatory environment.

• Demonstrated ability to effectively interpret and apply standards, regulations, policies, and procedures.

• Demonstrated proficiency with standard productivity software including Microsoft Office Suite or equivalent products.

• Possession of a valid Washington State driver's license.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

• Master of Business Administration, Public Administration or related field.

• Extensive management-level experience in a large or complex facilities services organization.

• Operations and program management experience in an institutional environment and/or urban setting.

• Management experience in a public sector setting.

• Related professional registration (P.E., R.A., etc.) or certifications (such as APPA's Certified Educational Facilities Professional, LEED AP, etc.).

• Lead Balanced Scorecard efforts within subordinate units.

• Familiarity and experience with Balanced Scorecard methodologies.

• Familiarity and experience incorporating Lean management principles in the work environment.

• Provide expertise and leadership for incorporating Lean management principles in all subordinate units.

• Implement strategies to increase the engagement of all staff in Lean initiatives.

• Develop strategies and action plans to integrate and personalize Lean principles.

• History of success managing in a unionized environment.

• Proficiency with a computerized maintenance management system.

Conditions of Employment:

• Must be able to work in a non-smoking environment.

• Regular and predictable attendance is required.

Application Process:

You will be asked to submit a cover letter AND your response (in a separate "Cover Letter Assessment" to the following (limited to 7900 characters):

"We would like to know more about your experience with diversity, race and equity, and social justice. Please tell us about your experience engaging and working with diverse communities - particularly in the context of your professional, volunteer, or civic work. Please also address efforts you have made or been involved with to foster diversity competence and understanding."

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.