Deputy Director II

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Professional

Summary

Charlotte Water is an enterprise department of the City of Charlotte and a regional utility with more than $3 billion in assets. We are one of the largest public water and sanitary sewer service providers in the southeast with 330,000 customer accounts and over 1200 employees. In addition, City of Charlotte Stormwater, a separate enterprise department is under the umbrella of Charlotte Water embracing a philosophy of "One Water". Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville.

The Deputy Director serves as a member of the Charlotte Water Executive Leadership Team and reports directly to the Charlotte Water Director to provide overall leadership and management of the department. This position will manage two divisional managers that serve on the Charlotte Water Leadership team. The specific areas of focus are with Field Operations and the Customer Service Divisions. Field Operations is the largest division with over 350 employees and a budget of close to $40 million. The Charlotte Water system includes: 4500 miles of each water distribution mains and sanitary sewer collection mains. Areas of responsibility in Field Operations include administration; four operation centers (zones); a rehabilitation and replacement engineering group; critical assets group; utility locating group and water quality assessment. The Customer Service Division has a staff of 150 employees and a budget of approximately $13 million.

Major Duties and Responsibilities

• Member of the Charlotte Water Leadership Team participating in the overall management of the department.

• Ensures activities, functions, and operations are aligned with the City's and the Department's Purpose, Core Values, Strategic Plan and direction of the City Manager and the Charlotte Water Director

• Develops and executes operational plans to ensure achievement of assigned strategic priorities and projects; establishes capital investment priorities.

• Ensures activities, functions, and operations are aligned with the City's Goals and policies and the Department's Strategic Plan.

• Plans for optimal use of staff and material resources of the organization.

• Negotiates contracts and agreements related to system expansion, operation, and maintenance; partners with the Charlotte Water leadership team on department-wide strategic operational, budgetary and policy issues.

• Partners with the Charlotte Water leadership team on department-wide strategic operational, budgetary and policy issues.

• Assists the utility in responding to increasingly complex technical standards and regulations.

• Represents Charlotte Water in work with elected officials, other City leaders and staff, state and federal regulators, regional partners, consultants, and contractors; regional partners, consultants, and contractors; coordinates with internal and external service providers to assure support services and other needs are met to establish and sustain efficient, effective operations; negotiates and resolves sensitive, significant and controversial issues.

• Exercises considerable independent judgment and initiative; and acts on behalf of the Director in the Director's absence.

• Manages two divisional managers that serve on the Charlotte Water Leadership team. The specific areas of focus are with Field Operations and the Customer Service Divisions. Responsibilities in this area include working with all residential, commercial and industrial customers related to overall customer care, new service connections, billing assistance, service investigations, meter maintenance, repair and replacement and associated engineering functions.

Knowledge, Skills & Abilities

• Experience in water and wastewater operations management.

• Thorough knowledge of utility management especially related to front facing operations, asset management, organizational management, workforce, community relations and finance.

• demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel.

• Proven ability to strategically guide high level management staff that have responsibility for large and diverse staff and areas of operations.

• Exceptional and proven communications, negotiation and relationship building skills.

Preferred Qualification

Knowledge of Distribution and Collection Systems operations. Knowledge of utility customer service functions, water meter operations and technology.

Bachelor's degree in engineering or other Science/Technical field related to utility operations and management; thorough understanding of water / sewer system management, operation, maintenance, and engineering principles and practices. 10-plus years of progressive experience managing water /sewer utility operations and/or engineering; demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel.

Minimum Qualifications

Bachelor's level degree and seven years relevant experience.

Or

Master's level degree and five years relevant experience.

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online by using the following link: https://www.ralphandersen.com/jobs/deputy-dir-of-charlotte-water/

Please note that resumes for this position must be submitted to an external recruitment firm for review and consideration

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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