Deputy City Manager

PURPOSE OF POSITION:

The Deputy City Manager (DCM) is above all a mentor, an effective communicator, and a key member of the City's Leadership Team. This position is intended to assist the City Manager, and could oversee and guide the activities of a variety of departments, which could include: Community Development, Engineering, Public Works, Finance, Human Resources, Airport, and other departments, as assigned. The initial departmental portfolio will include the Community Development Department. The DCM is responsible for ensuring these functional areas are in alignment with the expectations, priorities, and policies of the City Manager and the goals of the City Council. The DCM provides administrative guidance to assigned departments to ensure goals and objectives are achieved in a timely and professional manner; provides the City Manager with accurate information to support decision making and policy direction; acts on behalf of the City Manager before various constituencies, stakeholders, outside agencies, and other entities as assigned. This position is required to enter into an employment agreement with the City.

ESSENTIAL JOB FUNCTIONS:

Position reports to the City Manager and serves as a member of the City Manager's Leadership Team; exhibits consistent professional leadership to staff, work teams and fellow employees; is results oriented; and serves as a model for effective teamwork and collaboration in accomplishing the City's vision and goals.

Supervises departments as assigned, including but not limited to: Community Development, Engineering, Public Works, Finance, Human Resources, and Airport.

Sub-areas within Community Development include building inspection, building permits, code compliance, comprehensive plan updates and implementation, current and long-range planning, historic preservation, plan review, Redmond committee for the arts, affordable housing, homelessness, and economic development (urban renewal).

Sub-areas within Engineering include city engineering, private development review and inspection, and public infrastructure planning and management.

Sub-areas within Finance include budget/financial planning, accounts receivable, accounts payable, accounting/general ledger, and procurement.

Sub-areas within Human Resources include payroll, benefits, leave administration, recruitment, and safety.

Sub-areas within Public Works include parks, facilities, stormwater, wastewater, transportation, and water.

Carries out the City Manager's directives and represents the City Manager in resolving problems and conflicts; investigates and reports to the City Manager on issues and objectives.

Selects, appoints, supervises, and evaluates Department Directors, in consultation with the City Manager; and meets with them individually to review status of department operations and projects. Evaluates strategies and approaches, and provides advice on organizational activities and challenges.

Leads assigned staff, establishes workplans, objectives and performance metrics; prepares and administers reviews of both individual and Department performance. Position includes performance review of employees and imposing discipline if applicable.

Monitors public relations related to assigned projects and Departments.

Ensures programs and policies are administered in compliance with City standards, federal, state and local laws.

Provides general assistance to the City Manager; serves as Acting City Manager when assigned.

Assists in monitoring City's legislative agenda within areas of responsibility, and at times communicating and strategizing with elected officials and State and Federal delegations and their staff.

Serves as a key public figure for the City and citizens, community groups, civic organizations, other agencies, businesses, and the media on issues and projects related to assigned Departments.

Ensures inquiries and complaints relating to departmental activity are evaluated and resolved quickly and courteously.

Oversees the preparation and administration of department budgets. Monitors the budget to assure compliance with approved budget levels and standards.

Presents and communicates department budgets and financial information in a timely, accurate, understandable and meaningful form to City Council, City management, various committees and the public as required.

Provides managerial leadership and advice to the directors in the selection, supervision, professional development, evaluation, and retention of management staff.

Participates in all City Council meetings and other meetings, conferences, seminars, training classes, and/or other related sessions as directed by the City Manager.

Operate a motor vehicle regularly to attend meetings, trainings, inspections, and other situations when necessary.

Performs other duties as required to accomplish to objectives of the position.

COMPETENCIES

● Adaptability

• Adapts to changes in the work environment; manages competing demands; able to deal with frequent change or unexpected events; changes approach or method to best fit the situation.

● Attendance & Punctuality

• Consistently at work and on-time: arrives at meetings and appointments on time.

● Cost Consciousness

• Works within the approved budget; conserves organizational resources.

● Customer Service

• Manages difficult or emotional customer situations; understands and applies the principles of quality customer service; responds to customer needs and requests for service and assistance; solicits customer feedback to improve service.

● Dependability

• Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

● Diversity

• Shows respect and sensitivity for cultural differences; promotes and supports a harassment-free environment.

● Ethics

• Treats people with respect; inspires the trust of others; works ethically and with integrity; upholds organizational values.

● Initiative

• Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for help when needed.

● Innovation

• Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

● Interpersonal Skills

• Focuses on cooperatively resolving conflict; maintains confidentiality; actively listens to others without interrupting; conveys a positive image of the City and its services; keeps emotions under control; remains open to others' ideas and tries new things.

● Judgment

• Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains the reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

● Motivation

• Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

● Oral Communication

• Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings; demonstrates group presentation skills.

● Organizational Support

• Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

● Planning & Organizing

• Prioritizes and plans work activities; uses time resources efficiently; plans for additional resources; sets goals and objectives.

● Problem Solving

• Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics; works well in group problem-solving situations.

● Professionalism

• Effectively manages politically sensitive and confidential information. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; inspires respect and trust; accepts responsibility for own actions; follows through on commitments.

● Quality Management

• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

● Safety and Security

• Observes and ensures others observe safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses and ensures others use equipment and materials properly.

● Teamwork

• Balances team and individual responsibilities; exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

● Technical Skills

• Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

● Written Communication

• Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively and accurately; able to read and interpret written information.

JOB QUALIFICATION REQUIREMENTS

Mandatory Requirements:

Bachelor's Degree in Public Administration, Planning, Engineering, Business, Planning, Legal or related field from an accredited university. Experience as a department director with responsibility for developing and managing a complex departmental budget. Five (5) years of senior management experience in Public Administration, Community Development, Public Works, Engineering, Finance, Human Resources and/or similar areas; or any equivalent combination of education and experience which would demonstrate the ability to perform the described duties.

Desirable Requirements:

Ten (10) years of verifiable work experience at the Senior Management level.

Master's Degree in Public Administration, Planning, Engineering, Business, Legal or related field.

Professional Certification in a field related to Community Development or Economic Development.

Necessary Knowledge, Skills, and Abilities:

Knowledge of:

All aspects of municipal governmental operations relating to staffing, budget, and program execution.

Council / Manager form of government and its operations.

Engineering project management principles, processes, systems and techniques.

Laws and regulations, including current developments and trends, related to areas of responsibility.

Public purchasing and contracting laws and regulations.

Skills and Abilities:

Leading activities of City Departments to ensure achievement of City goals and objectives.

Inspiring and earning confidence from staff, residents and the City Council to achieve the City's goals and objectives.

Researching, interpreting and applying policies, procedures, codes, laws, and regulations.

Preparing concise, comprehensive and professional reports.

Providing clear and consistent direction, supervision, training and evaluation of the work of subordinates.

Communicate effectively to a diverse audience, both orally and in writing, regarding complex or sensitive issues.

Special Requirements/Licenses:

Possession of, or must obtain, a valid Oregon Driver's License within thirty (30) days of hire.

Must have a safe driving record.

SUPERVISION RECEIVED:

Detailed instruction and close supervision are initially provided for employees with no prior training or experience. However, once the employee has performed all the duties of the position, work is performed independently. A supervisor is available to advise or assist, or to provide guidance on new or unusual tasks. Work is reviewed for quality and conformance to established policies, procedures and standards.

SUPERVISORY RESPONSIBILITIES:

This position is a direct supervisory position, and is expected to have general and specialized supervisory skills, including the ability to manage multiple departments, supervise multiple employees (including managers), and to delegate and manage work of subordinate staff.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to operate objects, tools, or controls; and reach with hands and arms.

The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

TOOLS AND EQUIPMENT USED:

Computer, including Microsoft Office, Internet, and financial software; calculator, telephone, copy machine, and fax machine. This position requires use of City vehicles.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee works in an office environment; the employee occasionally works in outside weather conditions. The noise level in the work environment is usually quiet.

This description covers the most significant essential and auxiliary duties performed but does not include other occasional work which may be similar, related to, or logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.