Under direction of the Chief Information Technology Business Officer (CITBO), the Deputy Chief Information Technology Business Officer will be responsible for applying innovative solutions to ensure the financial, human resources, licensing, vendor management, information technology procurement, compliance, project and portfolio management activities for County IT are optimally managed and aligned with business strategy.
The Deputy Chief will work with the CITBO to enhance County business and IT business operations to improve cost efficiency, service quality, customer satisfaction, and IT operational effectiveness.
The expected scope of responsibility for this specific position will be to provide leadership for the acquisition and talent of IT talent.
The successful candidate will introduce programs (e.g., community outreach, student partnerships, hack-a-thons) and strategies to increase success of County recruitment processes.
S/he will keep abreast of emerging fields in technology as well as evolving business needs and partner with ESA to ensure job classifications remain current.
Individual will drive workforce development efforts to address IT talent gaps, maintain a culture of continuous learning, and ensure staffing strategies align with overall technology strategy.
In addition, the selected candidate will be responsible for the management of the IT Policy lifecycle.
Provide leadership for policy and compliance functions federal, state, county and contractual requirements and polices (e.g., HIPAA, User Responsibility). Ensure processes are in place to communicate, monitor and test effectiveness of IT policies, manage exceptions and remediate non-compliance.
Ensure IT Business processes are documented, continuously evaluated using standard methodologies (e.g., Lean Management, Lean Six Sigma, Agile Management) and actionable KPIs.
Provide leadership for IT Sourcing, Procurement and Vendor Management functions.
Maintain a strong partnership with centralized Procurement and provide business expertise for the IT Center of Excellence.
Ensure processes are in place to track and categorize vendors, maintain contract data and measure performance against agreements, and conduct supplier reviews and resolve disputes if necessary.
Keep abreast of emerging trends in IT service delivery models to ensure procurement strategy will produce optimal results.
Furthermore, provide leadership for IT Asset Management functions.
Ensure policies, processes and standards are in place to account for assets throughout their lifecycle.
Clear roadblocks and communicate standards to ensure end-user devices are replaced in a timely and financially prudent manner, adhere to security standards and are properly tracked.
Support Software Asset Management (SAM) functions by ensuring SAM data insights lead to appropriate actions.
Current/Emerging Issues Migration to cloud will require significant contract savvy and the ability to assess the costs of maintaining our current environment.
This initiative represents both an opportunity for long-term benefits and a financial risk, if not managed properly.
The countywide IT Career Compass (ITCC) IT classification study will lead to significant changes in the workforce and in some cases, systematic and tightly monitored staff retooling.
Individual will need to approach this issue strategically and collaboratively, forming partnerships between labor unions, senior leaders, managers and impacted staff.
The final workstream in ITCC is the development of Recruitment, Retention and Reward strategies.
The deputy will co-lead this effort which will involve collaboration with ESA, labor unions, management and IT staff.
We will be working in partnership with centralized Procurement to establish an IT Center of Excellence.
The deputy will have a leadership role in this effort.
Software Asset Management is an emerging field in the County.
We have identified a number of opportunities for Enterprise Licensing Agreements, but these efforts will require significant collaboration with various stakeholders across the County and development of migration plans.
The deputy will have a leadership role in this effort.
FILING PERIOD and APPLICATION PROCEDURE Final Filing Date:
August 24, 2018 To apply for this exceptional opportunity, applicants must complete the online application and are advised to provide the following: 1.
Letter of interest explaining why you are the ideal candidate, including specific examples from your experience.
No more than 3 pages.
Responses to the online supplemental questions.
This information is REQUIRED, as it will be used to initially determine minimum qualifications and will be critical in the subsequent competitive assessment to identify those candidates to be invited to the oral examination.
Applications submitted without these information will be considered incomplete.
No paper applications will be accepted . Applicants who are viewing this job announcement outside of our Santa Clara County website should go to to apply.
Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, during normal business hours, for applicants to apply online.
Questions regarding this recruitment may be directed to Alan Reed, Executive Services at . For the latest updates on our Executive Career Opportunities, follow us on: Facebook I facebook.com/SCCExecRecruit Twitter I @SCCExecRecruit To subscribe to our Executive Leadership Career E-Newsletter, Click HERE!
Typical Tasks Typical Tasks:
Provide leadership in business strategy, short- and long-range strategic planning, budget development, and staffing; Leads IT Performance Measurement & Management activities including collection and analysis of Key Performance Indicators (KPIs) related to key IT capabilities and workforce, including maintenance of targets, exceptions and adjustments.; Develop and direct the implementation of strategic financial and workforce development plans, software and hardware lifecycle management processes, and technology project evaluation and investment planning; Provide leadership for demand shaping activities (financial priorities, policy, performance, service levels, etc.) to encourage adoption of IT standards and alignment with County IT strategy; Leads IT talent acquisition and development processes including strategies to address IT talent gaps and maintain a fully trained IT workforce by driving continuous learning, organizational development, and transitional planning; Review and direct the development of strategy, standards, policies, and processes for capturing, sharing, and retaining IT knowledge; Oversee the implementation of administrative policies and procedures and ensure compliance with regulations that have a significant information technology related impact; Define priorities and project objectives to automate and optimize County IT business processes; Acquire and allocate resources, manages projects and contract services, prepares budgets as needed; Work closely with key IT leaders and external partners on tactical and strategic demand planning for new and existing technologies/products; Provide leadership and guidance on the management of information on IT business capabilities, owners (RACI), challenges, opportunities, and strategies; Develops, coaches and provides leadership to staff in assigned areas of responsibility; Selects, trains, leads, develops and disciplines staff; objectively assesses the performance of all direct reports, identifies personnel development plans/requirements as needed Ensures IT business continuity plans are created, implemented, maintained, and regularly tested.
Communicates with other leaders and managers on technology trends, strategies and business goals; Communicates with executives, projects sponsors, departments, consultants, vendors and technology consumers; May be assigned to act as Chief ITBO in his/her absence; May be assigned disaster service worker duties as required; and Assumes other responsibilities as needed.
Employment Standards Employment Standards Considerable education, training and experience which demonstrates possession and application of the following knowledge and abilities.
Experience Note: The required knowledge and abilities are acquired through a possession of a Bachelor's Degree from an accredited college in Computer Science, Information Systems, Mathematics, Business Administration, or other related field and five (10) to ten (10) years recent IT and business work experience in a large, multi-service public or private-sector organization, three (3) years of which must be in a senior level management position.
Principles, practices and techniques of management of information technology; Principles and practices of strategy formulation, program planning and project management; Principles and practices of supervision, staff development, organization, administration and personnel management, labor relations; Business and management principles involved in strategic planning, resources allocation, human resources modeling, leadership and coordination of people and resources; Principles and practices for meeting quality standards for customer service and evaluating customer satisfaction, individual and team objectives that are aligned with business and organizational goals; Practices and techniques of complex problem solving and review related information to develop and evaluate different approaches and implement solutions; Practices and techniques of budget preparation, monitoring and control; and Effective management of fiscal resources including IT investments, pricing and product strategies.
Ability To: Initiate, organize and develop plans and procedures for implementing and managing complex IT programs, including the ability to develop technology strategies; Provide excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others; Utilize appropriate interpersonal style and methods of communication to mobilize resources to undertake collaborative and creative solutions; Establish credibility, work collaboratively and effectively with other departments, senior management and key stakeholders; Express ideas and communicate clearly, concisely and effectively in oral and written form; Plan, motivate, supervise, train and evaluate the work of departmental staff; Coach and mentor staff and establish measurable individual and team objectives that are aligned with business and organizational goals; Ability to plan and monitor IT spending, pricing models and use of expenditures to meet business strategies; Stay informed on emerging trends and link and apply new technologies to enhance business strategies; Strong business acumen and business planning skills.
Closing Date/Time: 8/24/2018 11:59 PM Pacific
County Of Santa Clara