To operate a complex and comprehensive computerized reservation system to place reservations, sell and issue passenger tickets, make travel reservations, provide passenger rail and tour information, and coordinate boarding activities. To operate and maintain the inventory of the Gift Shop at the Fairbanks Depot.
Examples of Duties
Provides customer service by greeting customers, answering questions, and assisting with travel plans. Coordinates individual bookings by determining travel dates and destination.
Makes travel reservations using a computerized reservation system. Prints and issues tickets and refunds. Prepares conductor's manifest and notification of seat assignments.
Responsible for the operation of the Gift Shop in the Fairbanks Depot. Duties include opening and closing of the store, setting up and putting away displays as needed; arranging merchandise to promote sales; operating cash register, using computer inventory tracking system, and credit card machine.
Provides service to the public by answering inquiries regarding the Railroad's passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.
Compiles daily balanced sales transaction reports and submits them to the Accounting Manager. Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets and merchandise.
Collects payment by credit card and maintains confidentiality of credit card information. Operates cash register, computer inventory tracking system, and credit card machine.
Responds to Internet and fax inquires and requests for brochures by mailing information to potential customers.
Coordinates depot activities to ensure train's timely departure and follow-up activities in preparation for the next scheduled train.
Contributes to team effort by accomplishing related duties as needed.
Assign seats for all trains using passenger requests and department guidelines to make seating selections.
Note:This is a flex position with a grade range of 04/05. Entry-level agents are paid WC-04 ($17.32) wages until they demonstrate that they can perform the full range of duties as outlined in the position description.
Determination of incumbent's ability to perform the full range of duties (WC-05 / $18.68) will be made by the supervisor and is generally reached after 9 months of work experience.High school diploma or GED is required. One year of verifiable front-line customer service experience is required. Six months of inside sales experience in a retail store operation is required.
Must possess the ability to type 25 wpm. One-year of experience in a fast-paced office environment is preferred. Requires skill and knowledge to operate a computerized reservation system and 10-key machine, fax, copier, and related office equipment.
Must have excellent communication (including telephone etiquette) and interpersonal skills. Prior experience in the travel, tourism or hotel industry is strongly preferred. Knowledge of reservation procedures, basic accounting procedures, schedules, passenger and baggage tariffs, and tour packages is helpful.
Must be able to handle money and reconcile accounting procedures. Must be people oriented. Must be able to lift up to 50 lbs. Ability to work irregular work schedules, weekends, holidays and overtime is required.
The full position description and example of duties for this position is located under Class Specifications (enter position title in Search):https://www.governmentjobs.com/careers/Alaska/classspecs
Please be sure to includeREQUIRED AND DESIRED QUALIFICATIONS in your applicant profile and/or cover letter.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met.If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed firstname.lastname@example.org.
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Alaska Railroad Human Resources Department
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer
State Of Alaska