Deposits Exception Resolution Specialist

Hancock Whitney Corp Montgomery , AL 36101

Posted 4 days ago

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Responsible for maintaining deposit quality standards and effective risk management practices set forth by senior management. The incumbent is responsible for ensuring that all regulatory requirements are met related to deposit accounts and the banks security interest is protected.


  • Opens and sorts incoming deposit account document packages for new accounts and maintenance to existing accounts.

  • Prepares deposit documentation packages for scanning into the Bank's document image archive and signature database.

  • Indexes and performs quality assurance reviews of the deposit account documents in the image archive.

  • Captures and crops deposit account signatures into the Bank's signature database.

  • Compares daily accounts opened on the core application to the account records in the Bank's image archive to determine account packages not submitted to Deposit Services.

  • Analyzes commercial and consumer deposit account documentation packages to ensure compliance with Bank Deposit Policy and regulatory requirements.

  • Validates the existence of business entities and their "good standing" by searching the various Secretary of State Websites.

  • Identifies documentation errors and omissions and log exceptions into the Bank's deposit exceptions database and places appropriate messages on the respective core deposit applications.

  • If required, routes deposit account documents back to the LOB Associate to obtain required signatures/information.

  • Prepare and complete file maintenance for accounts that are not properly linked to the appropriate customer record.

  • Reviews and completes requests to clear deposit account document exceptions ensuring that the appropriate documents have been received and properly completed and/or with an appropriately authorized waiver request.

  • Completes Customer Service Tool (CST) requests to performs account level maintenance submitted by the respective line of business (LOBs).

  • Performs ongoing account maintenance requests on deposit accounts such as, but not limited to changes of title, changes to authorized signatories, powers of attorney, etc.

  • Performs periodic quality reviews of the exceptions database to ensure accuracy.

  • Responds to inquiries by representatives of the various LOBs regarding account documentation requirements and the issuance of deposit account exceptions.

  • Compiles various reports regarding daily/monthly volume statistics relative to deposit account exceptions.

  • Performs other duties as assigned by management




  • High School Diploma or GED

  • 2 years of related experience and/or training; experience in deposit operations or retail branches or business banking preferred

  • Combination of education and experience acceptable

  • No certification, licensure, or registrations required to successfully apply for this job

  • Knowledge of deposit account documentation requirements

  • Complete understanding of all state and federal requirements for deposits

  • Full knowledge of all regulatory compliance and legal requirements in applicable states

  • Full knowledge of the deposit account opening and servicing process

  • Strong verbal and written communication skills

  • Ability to communicate with a variety of audiences

  • Strong interpersonal and customer service skills and the ability to work well across teams

  • Self-starter with strong organizational skills

  • Ability to multi task and prioritize workload in a fast paced environment

  • Possesses analytical, problem solving, and conceptual skills

  • Ability to formulate conclusions and recommend course of action based on analysis

  • Knowledge of deposit policy and procedure

  • Ability to work independently with little supervision

  • Ability to make decisions independently


  • Ability to work under stress and meet deadlines

  • Ability to operate a keyboard if required to perform the essential job functions

  • Ability to read and interpret a document if required to perform the essential job functions

  • Ability to travel if required to perform the essential job functions

  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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Deposits Exception Resolution Specialist

Hancock Whitney Corp