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JOB FUNCTION / SUMMARY:
Responsible for maintaining deposit quality standards and effective risk management practices set forth by senior management. The incumbent is responsible for ensuring that all regulatory requirements are met related to deposit accounts and the banks security interest is protected.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Opens and sorts incoming deposit account document packages for new accounts and maintenance to existing accounts.
Prepares deposit documentation packages for scanning into the Bank's document image archive and signature database.
Indexes and performs quality assurance reviews of the deposit account documents in the image archive.
Captures and crops deposit account signatures into the Bank's signature database.
Compares daily accounts opened on the core application to the account records in the Bank's image archive to determine account packages not submitted to Deposit Services.
Analyzes commercial and consumer deposit account documentation packages to ensure compliance with Bank Deposit Policy and regulatory requirements.
Validates the existence of business entities and their "good standing" by searching the various Secretary of State Websites.
Identifies documentation errors and omissions and log exceptions into the Bank's deposit exceptions database and places appropriate messages on the respective core deposit applications.
If required, routes deposit account documents back to the LOB Associate to obtain required signatures/information.
Prepare and complete file maintenance for accounts that are not properly linked to the appropriate customer record.
Reviews and completes requests to clear deposit account document exceptions ensuring that the appropriate documents have been received and properly completed and/or with an appropriately authorized waiver request.
Completes Customer Service Tool (CST) requests to performs account level maintenance submitted by the respective line of business (LOBs).
Performs ongoing account maintenance requests on deposit accounts such as, but not limited to changes of title, changes to authorized signatories, powers of attorney, etc.
Performs periodic quality reviews of the exceptions database to ensure accuracy.
Responds to inquiries by representatives of the various LOBs regarding account documentation requirements and the issuance of deposit account exceptions.
Compiles various reports regarding daily/monthly volume statistics relative to deposit account exceptions.
Performs other duties as assigned by management
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
High School Diploma or GED
2 years of related experience and/or training; experience in deposit operations or retail branches or business banking preferred
Combination of education and experience acceptable
No certification, licensure, or registrations required to successfully apply for this job
Knowledge of deposit account documentation requirements
Complete understanding of all state and federal requirements for deposits
Full knowledge of all regulatory compliance and legal requirements in applicable states
Full knowledge of the deposit account opening and servicing process
Strong verbal and written communication skills
Ability to communicate with a variety of audiences
Strong interpersonal and customer service skills and the ability to work well across teams
Self-starter with strong organizational skills
Ability to multi task and prioritize workload in a fast paced environment
Possesses analytical, problem solving, and conceptual skills
Ability to formulate conclusions and recommend course of action based on analysis
Knowledge of deposit policy and procedure
Ability to work independently with little supervision
Ability to make decisions independently
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
Ability to work under stress and meet deadlines
Ability to operate a keyboard if required to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
Hancock Whitney Corp