First Mid-Illinois Bancshares, Inc. Mattoon , IL 61938
Deposit System Representative I
GENERAL SUMMARY OF RESPONSIBILITIES:
Responsible for the basic daily functions of the Branch Systems department. These functions include, assisting with the daily processing and settling of wires, online banking problem resolution and trouble-shooting, supporting the branches with online banking and cash ordering questions and problem resolution and trouble-shooting for BPM and Teller issues.
DESCRIPTION OF PRIMARY DUTIES:
Responsible for assisting in the processing and settling procedures for wire transfers ensuring security of the transaction, validation of the customer and funds availability and training for the front-line staff.
Works closely with Wells Fargo settling procedures and initiating foreign wires.
Updates customer records and establishes new customers on the system for Business Online Banking and Business Bill Pay.
Handles customer support for Business Online Banking Customers including resets internet banking passwords for Business Customers.
Works closely with the branches to answer questions, solve problems, help with complex transactions and explain policies and procedures.
Monitors transaction trends for fraudulent activity. Takes initial action on discovered fraud cases to limit exposure to First Mid and customers then escalates to BSA and Fraud.
Maintains and updates the various customer agreements for Wires and Business Online Banking products.
Works closely with the branches to trouble-shoot basic BPM and teller system issues.
Manages the Branch Systems email box and monitors incoming correspondence so that it is handled timely.
Back-up for various branch system products.
Cross-sell bank products and services in a professional manner.
Completes required training associated with job function
Performs other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
Adequate level of computer skills.
Adequate knowledge of electronic services programs, products and computer applications. Good knowledge of bank operations and banking regulations in order to answer or resolve customer questions.
Good organizational, communication and management skills.
Solid understanding of financial institution policies and procedures.
Strong computer and Internet skills.
Adequate level of interpersonal skills to interact with customers in a professional manner.
Adequate knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.
Associates degree with an emphasis on business, finance, computer science or related field preferred.
Minimum of 1-3 years banking experience preferred.
This Job Description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the position change.