Deposit Servicing Assistant Manager

Position Function:

Responsible for the management of all centralized deposit related processes, including monetary adjustments, deposit product maintenance, exception/return items, ACH Operations, service tasks & functions for branches, commercial/business teams, and related internal service areas. The Deposit Servicing Assistant Manager must be capable of working at a high level, possess independent judgment and make decisions as required. The Assistant Manager works independently on assignments and/or special projects directly related to department functions and strategic goals of the company and is a subject matter expert on deposit product servicing escalations. The assistant manager improves the branch experience, manages risk, and assures the department is in compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations within the context of their responsibilities.

Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana; Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

Primary Accountabilities:

• Management of Deposit Servicing department's day-to-day activities including administrative reporting, efficiency reviews, and internal cross training of staff. Establishes and enforces department/group strategy, standards, policies and procedures.

• Documents/maintains department procedures.

• Functions as a subject matter expert on all deposit products while leading process improvement projects to increase operational efficiency, improve the client experience, and manage risk.

• Assures compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

• Remains current on deposit operations concepts, practices, and procedures to ensure both technical and functional expertise can be provided for system utilization and problem resolution.

• Communicates directly with customers regarding Deposit Operations matters; assist customers with inquiries or problems; research and correct errors caused by bank or customers; research records and make replacement copies for customers (such as statements, checks, or deposits, ACH transactions); handle legal requests (i.e., subpoenas). Resolves customer complaints related to Deposit Servicing.

• Oversee paper and electronic transaction processing including ACH related transactions, and related records retention practices.

• Reviews various suspense and house accounts, ensuring they are balanced, and items are cleared in a timely manner.

• Coordinate overall communication, implementation, follow-up, and project timeline for all major Deposit Servicing initiatives. Ability to handle and resolve internal and external customer problems and complaints with the highest quality of customer service.

• Monitors and coordinates vendor processing related to Central Processing operations. Ensures that KPI standards are being met. Ensures department is compliant with SOX reporting.

• Coordinate, lead and implement projects. Presents objectives, alternatives, and cost/benefit analysis.

If designated as the Business Unit Compliance Officer (BUCO)- the following duties will apply:

• Responsible for business unit compliance oversight as the "Business Unit Compliance Officer" (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.

• The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:

• Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.

• Knowing and understanding all state and federal compliance laws, rules, and regulations ("laws and regulations") applicable to the business unit, and how such laws and regulations impact or affect the business unit.

• Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.

• Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.

• Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.

• Ensuring that the business unit has sufficient resources to adequately manage compliance risks.

• Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.

• Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.

• Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.

• Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.

• Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.

• Facilitating regulatory audits and examinations. Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.

Minimum Qualifications:

Education:

• Bachelor's Degree required.

Experience:

• 5+ years of bank operations and/or deposit processing experience required.
• 2+ years of manager or 4+ years supervisory experience required.
• 1+ years of general ledger experience preferred.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.

• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.

• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.

• Must be able to read and understand bank-related documents.

• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.