Deposit Services Supervisor II - Lincoln, RI

Principal Objective

Reporting to the Deposit Operations Payments Manager, the Deposit Operations Team Manager will be an experienced team manager or supervisor, who will be responsible for the Wire, ACH and Exception Processing Department and for performing the diverse functions relative to various payment systems and processing.

Principal Duties and Responsibilities

Service Delivery:

• Oversee and manage the department's activities on a daily basis to ensure all SLAs are met or exceeded. Ensure daily functions and controls are executed.

• Supervise, train and evaluate the activities of the Payment Associates.

• Partner with other teams within Deposit Operations and other business units, or vendor personnel, to assist with service delivery and resolve issues.

• Ensure all incoming and outgoing Wire Transfers, FX Trades and ACH Originations are processed accurately.

• Daily Review of ACH and Exception Item Processing as an RDFI.

• Review of Stop Payments, WSUDs, ACH Block/Filters

• Monitor Reclamation process and validate posting of monetary transactions.

• Monitor and review the Wire Department's research process.

• Point of contact for escalation issues.

Project Execution:

• Assist in the development of appropriate test plans/scripts and then subsequent testing of projects and releases.

• Assist with implementation of new products, services and functions for areas of responsibility.

• Assist in the development of operational process flows, procedures and other training materials as well as keeping documentation up to date.

• Determine operational impact related to new project and system releases.

Risk Management:

• Develop and provide functional expertise and advise on processes and controls.

• Aware of regulatory requirements related to team processes and functions; assist in control updates to maintain compliance.

• Gathering and compiling evidence for audit and exam requirements. Respond to auditor queries.

• Assist, and in some cases lead, efforts with other areas on issue management ~ issue identification, impact assessment, remediation efforts and root cause analysis.

• Review current functions and operation to identify operational inefficiencies or issues and develop, recommend and implement alternative solutions.

• Document and keep current all processes and procedures for areas of responsibility.

• Create and manage cases in JHA and Fiserv client portals

Leadership and Administration:

• Be able to communicate business, functional and data requirements related to processes

• Complete monthly metrics and monthly audits, including review of recorded lines for wire verifications

• Liaison for other teams within Deposit Operations as well as other business lines on functional knowledge.

• Assist Group Manager in general operations and engagement of the team.

• <=15% Travel requirement

• Maintains employee morale and harmonious working relations; assist and advise employees as to methods of problem solving, bank procedures and policies. Assist department head in recommending hiring, salary adjustments, and rating employees' performance; schedules and monitor attendance and overtime.

Job Specifications (Skills, Knowledge and Abilities Required)

• Bachelor's Degree (preferred)

• Five (5) or more years of prior supervisory/ management experience in financial services industry/ banking (Preferred)

• Five (5) or more years' experience in Bank Deposit Operations

• Experience with Wires, ACH, SWIFT, RTP and FedNow Processing

• Knowledge of NACHA Rules

• AAP, APRP Certifications Preferred

• Experience with multiple Payment formats ~ NACHA spec, ISO20022, EDI Reporting

• Excellent verbal and written communication skills

• Able to successfully balance conflicting priorities and manage conflict

• Intermediate PC skills; knowledge of Microsoft Excel, Microsoft Word, Outlook, and Internet applications.

• Highly self-motivated and directed, as well as a team contributor