Deposit Services Representative I (Positive Pay Desk), Operations Center, South Bend, IN

POSITION SUMMARY

Responsible for performing account activities and maintenance related to the processing of designated accounts, and balancing reports to ensure compliance and accountability.

ESSENTIAL REQUIREMENTS

• Answers incoming phone calls from internal and external customers and handles inquiries.

• Responsible for the completion of all compliance training related to the position.

• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

Positive Pay duties (as assigned):

• Review accounts on Positive Pay system, process daily Scrub Exceptions; prepare daily Check and ACH return files

• Process service requests for Stop Payments, Account Cautions, Overdraft Transfer Service maintenance, Account Transfer maintenance, etc.

• Perform various account maintenance requests: dormant removals, account restrictions; hold removals & validation, Verification of Deposits, etc.

• Collaborate with branches and other internal departments as needed.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• Three (3) months to one (1) year of experience preferred.

• Good PC skills--proficiency in Microsoft Word and Excel essential.

• Knowledge of PC based systems a plus.

• Analytical and problem-solving skills with attention to detail.

• Ability to multi-task and prioritize in a fast -paced environment.

• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.

• Good verbal communication skills.

• Good organizational skills.

• Excellent phone and customer skills.

• Must be able to adjust workload at any given time.

EDUCATION

High School Diploma/GED required.

TRAVEL REQUIREMENTS

Minimal or occasional travel for meetings, projects or training as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.