This role is critical to ensure efficient and timely handling of physical and remotely deposited checks as well as the monitoring of REG CC compliance. Prompt referral of suspicious or non-compliant activity to the Loss Prevention Unit and Management to ensure reduced risk and serves as a first line review of REG CC compliance.
Responsible for the daily SLA adherence for the processing of eCheck and physical check deposits
Perform preliminary review of physical check deposits and eCheck deposits to ensure adherence to Ally Bank policies
Accept, reject, and correct customer deposits
Monitor REG CC compliance and documenting monitoring program documents for compliance and management review
Identify, research, and resolve customer, peer, and management inquires in reference to eCheck, item processing, and REG CC
Participate in partnership meetings and calls that include, but not limited to, vendors, operations business partners, product business partners, and process improvement partners
3+ years Bank Teller Experience
Knowledge of Branch of Back Office Item Processing Operations
Knowledge of Banking Regulations
Ability to effectively organize, assemble, assign resources to meet goals
Ability to identify process development needs.
Ability to work effectively in high pressure situations and in a high production, high quality environment
Ability to achieve high production results while maintaining high morale
Ability to exercise a wide range of decision making
Ability to communicate verbally or in writing with credibility and confidence
Exceptional time-management skills
Head Teller/Check Cashing processes & requirements / CSR
Strong Customer Contact & Customer Resolution skills
Expert knowledge of Microsoft Office Suite
Web based applications
Strong analytical, organizational, verbal and written communication skills
Proven ability to work efficiently and accurately under pressure in a deadline paced multi-tasking environment
Must be detailed oriented as well as a logical and proactive thinker
Strong organizational skills with the ability to prioritize and multi-task
Previous knowledge of check processing flow and Regulation CC
Ability to clearly document monitoring outcomes
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full-service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Ally Bank is a direct bank in the U.S. that offers a straightforward approach to banking with no minimum deposit required to open an account, no monthly maintenance fees and 24/7 live customer care. A subsidiary of Ally Financial Inc. and member FDIC, the bank offers online savings, interest checking, money market accounts, certificates of deposit with terms ranging from three months to five years, and IRA Plans and products. Ally Bank was named "Best Online Bank" for the 5th consecutive year since 2011 by MONEY Magazine.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
Comprehensive wellness program with financial incentives designed to help you achieve your best health
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax dependent care and commuter benefits
Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled