Citizens Financial Group, Inc. Riverside , RI 02915
Posted 2 weeks ago
Description
The Deposit Operations Lead for Specialized Servicing will be responsible for activities such as responding to customer inquiries with account information for deceased customers, maintaining customer W8 & W9 IRS forms, updating customer accounts and submitting internal and external reporting.
This individual, also referred to as a Universal Operator, will support the completion of surge volumes while also providing knowledge to both the Consumer Deposit & Loan Servicing (CDLS) Decedent and Tax Operations pods. The operator will bring to the role a strong command and control of the underlying systems, general product knowledge, ability to problem solve in an efficient and precise manner. The operator will drive consistency in approach and a strong risk and control focus across multiple products and processes in this highly regulated pod.
Universal Operators will have a continuous improvement mind set and actively share, identify, support and where asked to, will deliver those improvements to the team processes.
Universal Operators will participate in all team leadership activities including huddles and coaching and will report directly to the CDLS Decedent team manager.
Primary responsibilities include:
Required Skills/Experience:
3+ years Operations experience
Positive attitude and high energy level
Strong customer service skills (may be required to engage bank customers & branch colleagues via phone or chat features)
Strong written and verbal communication skills
Ability to problem solve, attention to detail and ability to multi-task
Understanding, desire and ability to support and execute on continuous improvement
Strong understanding of department procedures, best practices
Proficiency in MS Office
Education/Experience
Associate's Degree preferred or 3+ years of financial services industry and banking operations experience in lieu of degree.
Hours and Work Schedule
Hours per week: 40
Work Schedule: 8:00am
4:30pm, Monday
Friday; flexibility needed due to potential overtime/occasional weekend hours
Once fully trained, role is hybrid, 3 days in-office/week
Location: Riverside, RI; possibility of being based out of Johnston as needed. Location may change to Johnston in future.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
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Awards We've Received
FORTUNE's World's Most Admired Companies
Human Rights Campaign Corporate Equality Index 100 Award
Military Friendly Employer
Age-Friendly Institute's Certified Age-Friendly Employer
Bloomberg Gender Equality Index, Standout
Dave Thomas Foundation's Best Adoption-Friendly Workplace
DiversityInc
Top Regional Company for Diversity
Forbes America's Best Large Employers
National Organization on Disability's Leading Disability Employer
Citizens Financial Group, Inc.