Flagstar Bank Jackson , MI 49201
Deposit Operations Reconcilement Specialist
Main Office (Jackson, MI)
This position is responsible for assisting with vital functions for the 100+ Retail Banking Branches.
This job is responsible for assisting in all aspects of the Cash & Card Services team with constant focus on meeting daily production deadlines and ensuring all disputes meet Reg E timelines. This position will support the cash forecasting software, armored carrier, cash vault, card service and foreign currency processing and vendor relationships. Responsible for managing daily banking/ATM cash requirements including the preparation of cash reporting, daily cash position and weekly cash ordering for banking centers. This position will also handle the card and cash services reconciliations as well as the monthly invoices. This would include training of vendor to process Cash Vault transactions and supporting integration efforts, as needed.
Validates cash services orders and maintains scheduling requirements.
Assists in branch cash ordering, including new currency requests and late/emergency orders.
Tracks branch cash uploads with Bank of America as well as investigate errors in uploads.
Prepares commercial vault services transactions for proper credit to commercial customers. Tracks activity and reports to Treasury Services.
Assists in completing foreign currency and ATM card order requests from branches.
Tracks and logs orders for maintenance of proper records and ensures prompt delivery to customer.
Includes auditing and the management of various inventories.
Receives foreign currency order requests from the branches and places orders for fulfillment.
Monitor and work the disputes queue and apply provisional or final credit when applicable.
Follows and maintains established procedures and processes for the department.
Also, involves third party vendor management activities based on threshold dollar amount and vendor participation for processing.
Investigates disputes under established threshold and processes final credit if applicable.
Supports Banking Operations leadership in maintaining, producing and distributing various reports and documents involving branch audits and other operationally focused activities.
Performs card maintenance as needed by exceptions reports or through customer request.
Works various daily reports, i.e., ATM/Debit Card Limit Change and Open Cards/Closed Accounts.
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
High School Diploma, GED or Foreign Equivalent
Associates degree in a related field is strongly desired (i.e. business management, finance, or accounting).
3+ years of banking operations/ branch operations experience.
Strong written and verbal communication skills.
Strong organization and prioritization skills with close attention to detail.
Solid interpersonal skills, ability to work collectively in team environment and across multiple business units.
Strong problem solving skills, proactive and solution oriented.
Demonstrated ability to handle multiple tasks quickly and proficiently.
Demonstrated ability to work with customer information in a confidential and professional manner.
Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint.
Internal Use Only: Job band I-hrly