ESSENTIAL DUTIES AND RESPONSIBILITIES
Carries out specialized research to resolve problems.
Reconciles an assigned general ledger on a daily basis exercising a higher level of judgment.
Communicate with both internal and external customers on more complex issues.
Adhere to policies and procedures within the department.
Maintaining knowledge of assigned operations and compliance regulations, analytical and technical skills required to perform the job effectively, and participates in training and cross-training.
Process adjustments to customer accounts ensuring they are completed within required time frames.
Clear outstanding entries from assigned general ledger account(s).
Communicate effectively with both internal and external customers on related issues.
Conduct phone interviews with customers, suspects and external agencies to obtain information critical in determining IberiaBank's liability and risk exposure.
Performing related clerical functions and duties, and special projects as assigned.
Ability to complete routine reports and document appropriate files
Ability to understand and carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Demonstrated ability to effectively organize work load and work area; ability to effectively assess priorities.
Demonstrated ability to read, analyze and interpret governmental regulations and procedures.
Demonstrated ability to write routine reports and correspondence.
Demonstrated ability to speak with customers and employees
Demonstrated ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations and draw valid conclusions
Performs all other duties as assigned
COMPETENCIES - in order to perform the job successfully, an individual should demonstrate the following competencies. All competencies that must apply as minimum requirements should be selected.
Uses intuition and experience to complement data
Responds promptly to customer needs
Speaks clearly and persuasively in positive or negative situations
Writes clearly and informatively
Balances team and individual responsibilities
QUALIFICATIONS - to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE Bachelor's degree in Business Administration or related field (preferred);
Must have at least 5 years of years related experience and/or training; or equivalent combination of education and experience.
COMPUTER AND OFFICE EQUIPMENT SKILLS this should include all computer skills that are required to perform the essential duties of this job.
Examples are: Microsoft Office Suite; Jack Henry (Passport); Fiserve (Client Central)