Deposit Operations - Debit Card Fraud Analyst - Little Rock, Arkansas

Iberiabank Corporation Little Rock , AR 72215

Posted 6 months ago


  • Carries out specialized research to resolve problems.

  • Reconciles an assigned general ledger on a daily basis exercising a higher level of judgment.

  • Communicate with both internal and external customers on more complex issues.

  • Adhere to policies and procedures within the department.

  • Maintaining knowledge of assigned operations and compliance regulations, analytical and technical skills required to perform the job effectively, and participates in training and cross-training.

  • Process adjustments to customer accounts ensuring they are completed within required time frames.

  • Clear outstanding entries from assigned general ledger account(s).

  • Communicate effectively with both internal and external customers on related issues.

  • Conduct phone interviews with customers, suspects and external agencies to obtain information critical in determining IberiaBank's liability and risk exposure.

  • Performing related clerical functions and duties, and special projects as assigned.

  • Ability to complete routine reports and document appropriate files

  • Ability to understand and carry out instructions furnished in written, oral, or diagram form

  • Ability to deal with problems involving several concrete variables in standardized situations

  • Demonstrated ability to effectively organize work load and work area; ability to effectively assess priorities.

  • Demonstrated ability to read, analyze and interpret governmental regulations and procedures.

  • Demonstrated ability to write routine reports and correspondence.

  • Demonstrated ability to speak with customers and employees

  • Demonstrated ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations and draw valid conclusions

  • Performs all other duties as assigned

COMPETENCIES - in order to perform the job successfully, an individual should demonstrate the following competencies. All competencies that must apply as minimum requirements should be selected.

  • Uses intuition and experience to complement data

  • Responds promptly to customer needs

  • Speaks clearly and persuasively in positive or negative situations

  • Writes clearly and informatively

  • Balances team and individual responsibilities

QUALIFICATIONS - to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE Bachelor's degree in Business Administration or related field (preferred);

Must have at least 5 years of years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS this should include all computer skills that are required to perform the essential duties of this job.

Examples are: Microsoft Office Suite; Jack Henry (Passport); Fiserve (Client Central)

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Deposit Operations - Debit Card Fraud Analyst - Little Rock, Arkansas

Iberiabank Corporation