Deposit Operations Assistant Manager

Working in partnership with the Deposit Operations Manager, the Deposit Operations Assistant Manager is responsible for helping to provide management and oversight of all activities taking place within the Deposit Operations department.

As a member of the Operations Management team, the Deposit Operations Assistant Manager is expected to help provide strategic and tactical leadership to the department in an effort to support the overall strategic vision of the bank. The Deposit Operations Assistant Manager is expected to lead and nurture a customer-centric, "You Matter More", culture while maintaining and enhancing efficiency and quality of work standards.

The Deposit Operations Assistant Manager should continuously acquire, maintain and increase their knowledge of banking, deposit-related subject matter/products (including new/emerging product and system opportunities) and applicable regulatory requirements.

In addition, the Deposit Operations Assistant Manager will be expected to build strong relationships with other leaders, and their teams, throughout the organization. A strong skillset in collaboration, building relationships, and solution-based leadership will be required in order to ensure success while involved in issue resolution, project management, and process enhancement.

Routinely exercises discretion and independent judgment while performing duties.

Key functions and responsibilities within Deposit Operations include (but are not limited to):

• General deposit account servicing and maintenance

• Transactional processing, review/research, and corrections

• New deposit/IRA account document review and processing

• Electronic and corporate banking

This is a full-time career opportunity based in Bangor, Maine that provides both remote and on-site work options with a required minimum of four days a week in the office. The hybrid (remote/on-site) work option is available upon successful completion of initial training (approx. 90-120 days).

Key Accountabilities:

• Serves as a resource and mentor for department staff (associates and supervisors) and routinely/proactively provides support, coaching and feedback.

• Helps create/maintain a culture of continuous improvement, both within departmental tasks/responsibilities and personnel.

• Is one of the primary points of contact for internal business partners, auditors/examiners and/or customers on matters relevant to Deposit Operations.

• Performs assigned operational duties, including some that are complex and require strong analytical skills to complete.

• Helps ensure that production schedules/deadlines are monitored, maintained and met. Helps to monitor and manage department expenses and overall budgets.

• Leads and participates in efforts to continue process improvement, with a keen eye on risk management, while also finding opportunities to leverage automation and/or robotics.

• Helps ensure that customer account information and reports are processed timely, accurately and in accordance with Bank and third-party policies and procedures.

• Assist with compiling data and provides reporting/information to management and other areas of the Bank.

• Reviews and recommends process improvements to reduce cost, improve efficiency and/or mitigate risk to the bank.

Knowledge/Experience Requirements:

• BA/BS Degree or work equivalent

• 3+ years of experience in leading teams/managing people.

• Deposit Operations, banking and/or financial services experience

Physical Demands/Conditions Requirements:

• General office environment.

• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

Equipment Used:

• General office equipment.

Misc.:

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.

• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.

• Performs additional duties as requested.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.